Customer Success Associate

2 weeks ago


Chennai Tamil Nadu, India Freshworks Full time

**Company Description**
About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

**Job Description** Job Role**:
The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

**Role Requirement**:

- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes

**Qualifications**
- 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor's Degree in Computer Science + Business Education preferred

**Additional Information**
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.



  • Chennai, India Freshworks Full time

    Company Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...


  • Chennai, India Freshworks Full time

    Company Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...


  • Chennai, India Freshworks Full time

    Company Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...


  • Chennai, India Lumel Technologies Full time

    As a **Customer Success Trainee/Associate** at Lumel you will be: - On-boarding and train new customers - Build & strengthen customer relationships - Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction - Have a comprehensive knowledge of the product to answer all customer related...


  • Chennai, Tamil Nadu, India Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Chennai, India Leadle Full time

    Job OverviewWe are hiring for Customer Success Associate to join our Leadle. As part of this team, you will act as the bridge between various stakeholders to ensure seamless flow of information. What can you expect to do at LeadleEngage and individually manage a portfolio of customer accountsManage and track key performance indicators (KPIs) of campaigns...


  • Chennai, Tamil Nadu, India Freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...


  • Chennai, Tamil Nadu, India TargetBay Full time

    **About TargetBay**: **Experience**:2 - 5 yrs **Location**:Perungudi, Chennai **Shift**:US Shift **Roles and Responsibilities**: This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include...


  • Chennai, Tamil Nadu, India ColorPodge Full time

    **Description** We are looking for a friendly and driven Customer Success Executive to join our team as a Customer Success Executive. You will be responsible for ensuring our clients receive the best possible experience with our products and services. This job is perfect for individuals who are passionate about customer service and enjoy solving...

  • Customer Success

    7 days ago


    Chennai, Tamil Nadu, India Rocketlane Full time

    **About Rocketlane** Rocketlane is an exciting and fast-growing SaaS startup with a mission to deliver chaos-free, - consistent, accelerated, and delightful B2B client project delivery across industries. The company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, - Vignesh, and Deepak. Previously, the trio built a successful...


  • Chennai, Tamil Nadu, India Lumel Technologies Full time

    As a Customer Success Trainee/Associate at Lumel you will be:On-boarding and train new customers Build & strengthen customer relationships Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction Have a comprehensive knowledge of the product to answer all customer related inquires Demonstrate...


  • Chennai, Tamil Nadu, India Spiceblue Full time

    About All Time Design: Join All Time Design, a leading subscription-based design firm, on our mission to revolutionize the design industry. We are dedicated to providing unlimited, top-quality designs and are gearing up to become a multi-million dollar enterprise. Be a part of our exciting growth journey! **Job Description**: We are on the lookout for a...


  • tamil nadu, India Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...


  • Chennai, Tamil Nadu, India Minuscule Technologies Pvt Ltd Full time

    Who are we looking for? Passionate individuals raring to make an impact in high growth/high ownership. Highly empathetic and customer obsessed individuals aspiring to build a career in customer success/business operations Previous work experience in Customer Success would be an added advantage 1 year experience in customer handling roles. Have strong written...


  • tamil nadu, India Kovai.co Full time

    About Kovai.co:Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning...


  • Chennai, Tamil Nadu, India Kamalini Associate Full time

    Company **:KPN Farm fresh** Retail store operations - unloading, stacking, - replenishment, - shelf management, - customer service, billing All inside store activities need to be done weekly 1 off except Saturday - Sunday WORK TIMINGS : 5-11 AM & 4-10PM SALARY OFFERED : 12K NET TAKE HOME (WITH FOOD & ACCOMMODATION BY KPN FARM FRESH) Pay: ₹12,000.00 -...


  • Chennai, Tamil Nadu, India Freshworks Full time

    Job DescriptionEngage proactively with customers using the engagement model based on customer segmentUnderstand and document customer's business flow for large customers and in-depth understanding of use-casesHave extensive product knowledge of all product lines. Ability to showcase product demo and work out solutions for business use cases using best...


  • Tamil Nadu/Chennai, India Corestack Full time

    Location : Chennai, India.Responsibilities : As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. This role focuses on postsales engagement, and you'll work closely with customers to discover their business needs, challenges...

  • Customer Service

    2 months ago


    Chennai, Tamil Nadu, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...

  • Customer Success

    2 months ago


    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Client: A Leading Product development company **Job Description**: - Onboarding new customers and guiding them through the implementation process. - Establishing strong relationships with clients to understand their goals and challenges. - Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have. -...