Customer Success Associate
1 month ago
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
**Job Description**:
**Job Role**:
**The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.**
**Role Requirement**:
- **Engage proactively with customers using the engagement model (based on customer segment) laid out**:
- **Understand and document customer’s business flow (for large customers) and deep understanding of use-cases**:
- **Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit**:
- **Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)**:
- **Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)**:
- **Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)**:
- **Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed**:
- **Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and**:
- **Own two key metrics (Increase Product-Adoption & Customer Retention)**:
- **Use customer management tool (Natero) (Training will be provided to get familiar)**:
- **Implement and support compliance to Freshworks compliance and information security processes**
**Qualifications**:
- **1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio**:
- **Proven track record of establishing themselves as a strategic trusted advisor to clients**:
- **Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels**:
- **Very Strong written and verbal presentation/communication skills (ESSENTIAL)**:
- **Self-starter who can own ongoing customer success of both large and small clients**:
- **Ability to report and share client’s status on a timely/pre-defined interval**:
- **Bachelor's Degree in Computer Science + Business Education preferred**
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
-
Customer Success Trainee/associate
4 weeks ago
Chennai, India Lumel Technologies Full timeAs a **Customer Success Trainee/Associate** at Lumel you will be: - On-boarding and train new customers - Build & strengthen customer relationships - Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction - Have a comprehensive knowledge of the product to answer all customer related...
-
Customer Success Associate
1 month ago
Chennai, Tamil Nadu, India Freshworks Full time**Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...
-
Customer Success Associate
2 days ago
Chennai, India Freshworks Full timeJob DescriptionEngage proactively with customers using the engagement model (based on customer segment) laid outUnderstand and document customer’s business flow (for large customers) and deep understanding of use-casesHave deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best...
-
Customer Success Manager
2 weeks ago
Chennai, India FULL Creative Full timeWe are looking for a Customer Success Manager with 3-4 years of experience in B2B SaaS industry. You will play a key role in building strong customer relations to improve their customer experience, boost customer retention, and introduce them to new products and services that enhance their business performance. Roles and responsibilitiesEngage with the...
-
Customer Success Manager
2 weeks ago
chennai, India FULL Creative Full timeWe are looking for a Customer Success Manager with 3-4 years of experience in B2B SaaS industry. You will play a key role in building strong customer relations to improve their customer experience, boost customer retention, and introduce them to new products and services that enhance their business performance. Roles and responsibilities Engage with the...
-
Customer Success Associate
2 days ago
Chennai, India Freshworks Full timeCompany Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...
-
Customer Success Associate
2 days ago
chennai, India Freshworks Full timeCompany Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team...
-
Customer Success Executive
1 month ago
Chennai, India Yo Hr Consultancy Full time**Customer Success Executive - Onsite** **Experience: 1 - 4 Years** **Your Qualifications**: - Recommended 1 to 4 years experience in Customer Success/Service roles or Cloud Renewal Sales and demonstrated ability to build successful customer relationships. - Strong communication and presentation skills - Ability to manage complex account situations and...
-
Customer Success Associate
4 weeks ago
Chennai, India ProGrad Full timeJob Description: - On-boarding of customers - Provide required training to customer - Provide support for bug fixes and queries by coordinating with the relevant team within the organisations - Have frequent touch points with the relevant stakeholders of customer organization - Follow up on the subscription renewals - Build relation and be the brand...
-
Customer Success Associate
1 month ago
Chennai, India ProGrad Full time**Should be from Computer Science background** **Job Description**: - On-boarding of customers - Provide required training to customer - Provide support for bug fixes and queries by coordinating with the relevant team within the organisations - Have frequent touch points with the relevant stakeholders of customer organization - Follow up on the...
-
Lead - Customer Success
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
-
Lead - Customer Success
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
-
Customer Success Executive
1 month ago
Chennai, India HappyJobs Full time**Job Information**: Job Function **Customer Service** *** Work Experience **3-5 years** *** Industry **Logistics** *** City **Chennai** *** Province **Tamil Nadu** *** Country **India** *** Postal Code **600125** *** - We are recruiting - **Customer Success Executive** **(Female**) for a thermal solutions company. Job Location -...
-
Customer Success Executive
3 weeks ago
chennai, India TargetBay Full timeAbout TargetBay: TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews, and BayAds . Experience: 2 - 5 yrs...
-
Customer Success Executive
4 weeks ago
Chennai, India Zoho Full timeManageEngine is looking for a relationship-focused individual who wants to build a career in Customer Success. In this role, you will manage customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. Additionally, you will build new customer relationships by reaching out to potential customers,...
-
Customer Success Executive
2 days ago
Chennai, India Spiceblue Full timeAbout All Time Design: Join All Time Design, a leading subscription-based design firm, on our mission to revolutionize the design industry. We are dedicated to providing unlimited, top-quality designs and are gearing up to become a multi-million dollar enterprise. Be a part of our exciting growth journey! **Job Description**: We are on the lookout for a...
-
Customer Success Associate
2 days ago
Chennai, Tamil Nadu, India Freshworks Full time**Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...
-
Customer Success Manager
1 week ago
Chennai, India Spendflo Full timeAs a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team. A typical day might...
-
Senior Manager
2 months ago
chennai, India Saaki Argus & Averil Consulting Full timeOur client is a leading provider of IT Products and Services headquartered in Chennai, looking to hire Senior Manager - Customer Success based in Chennai / Mumbai. The role will be responsible for ensuring the success and satisfaction of valued customers, building strong relationships with clients, understanding their needs and goals, and working...
-
Customer Success Specialist
2 days ago
Chennai, India USAM Technology Solutions Pvt Full timeSegregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.Proactively engage with accounts to understand their objectives, challenges, and opportunities.Build and nurture strong relationships with clients, acting as a trusted advisor.Develop and execute adoption plans for Growth, Defend, and Develop...