Customer Success Specialist
4 weeks ago
- Segregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.
- Proactively engage with accounts to understand their objectives, challenges, and opportunities.
- Build and nurture strong relationships with clients, acting as a trusted advisor.
- Develop and execute adoption plans for Growth, Defend, and Develop accounts to maximize the value they derive from our products/services.
- Provide on-demand training resources, tutorials, and educational materials to Develop accounts.
- Coordinate advanced training sessions for Growth accounts to enhance their usage of our solutions.
- Monitor Defend accounts closely, addressing any issues or concerns promptly.
- Identify upselling and cross-selling opportunities within Growth accounts, collaborating with the sales team for successful conversions.
- Utilize key customer success metrics to monitor account health and identify areas for improvement.
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Customer Success Specialist
6 days ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionEngage proactively with customers using the engagement model (based on customer segment) laid outUnderstand and document customer's business flow (for large customers) and deep understanding of use-casesHave deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best...
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Customer Success Specialist
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionEngage proactively with customers using the engagement model (based on customer segment) laid outUnderstand and document customer’s business flow (for large customers) and deep understanding of use-casesHave deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best...
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Customer Success Specialist
6 days ago
Chennai, Tamil Nadu, India USAM Technology Solutions Pvt Full timeSegregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.Proactively engage with accounts to understand their objectives, challenges, and opportunities.Build and nurture strong relationships with clients, acting as a trusted advisor.Develop and execute adoption plans for Growth, Defend, and Develop...
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Customer Success Specialist
6 days ago
Chennai, Tamil Nadu, India USAM Technology Solutions Pvt Full timeJob DescriptionSegregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.Proactively engage with accounts to understand their objectives, challenges, and opportunities.Build and nurture strong relationships with clients, acting as a trusted advisor.Develop and execute adoption plans for Growth, Defend, and...
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Customer Success Specialist
3 weeks ago
Chennai, India Freshworks Full timeCompany Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...
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Customer Success Specialist
6 days ago
Chennai, Tamil Nadu, India USAM Technology Solutions Pvt Full timeJob Responsibilities:Segregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.Proactively engage with accounts to understand their objectives, challenges, and opportunities.Build and nurture strong relationships with clients, acting as a trusted advisor.Develop and execute adoption plans for Growth,...
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Customer Success Specialist
12 hours ago
Chennai, India Freshworks Full timeJob DescriptionProfessionally manage relationships with a portfolio of assigned accountsBuild executive relationships within the customers organizationMake sure you exceed customer retention goals and ensure consistently high retention ratesBuild and maintain strong, trusted working relationships with key decision-makers and power users starting from...
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Customer Success Specialist
2 months ago
Chennai, India Freshworks Full timeCompany Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...
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Customer Care Specialist
6 days ago
Chennai, Tamil Nadu, India Toast Full timeCustomer Care SpecialistJOB DESCRIPTION:Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change?As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming...
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Customer Success Specialist
1 month ago
Chennai, India Freshworks Full timeJob Description Professionally manage relationships with a portfolio of assigned accountsBuild executive relationships within the customers organizationMake sure you exceed customer retention goals and ensure consistently high retention ratesBuild and maintain strong, trusted working relationships with key decision-makers and power users starting from...
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Customer Success Specialist
1 month ago
Chennai, India Freshworks Full timeCompany Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the...
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Lead - Customer Success
3 weeks ago
Chennai, India Freshworks Full timeJob Description As a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products. Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post...
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Lead - Customer Success
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
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Lead - Customer Success
1 month ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
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Lead - Customer Success
2 months ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
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Lead - Customer Success
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
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Lead - Customer Success
6 days ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
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Customer Success Executive
6 days ago
Chennai, Tamil Nadu, India TargetBay Full timeAbout TargetBay:Experience: 5 yrsLocation:Perungudi, ChennaiShift:US ShiftRoles and Responsibilities:This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include providing excellent customer support,...
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Customer Success Executive
5 days ago
Chennai, India HappyJobs Full time**Job Information**: Job Function **Customer Service** *** Work Experience **3-5 years** *** Industry **Logistics** *** City **Chennai** *** Province **Tamil Nadu** *** Country **India** *** Postal Code **600125** *** - We are recruiting - **Customer Success Executive** **(Female**) for a thermal solutions company. Job Location -...
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Customer Success Executive
7 days ago
chennai, India TargetBay Full timeAbout TargetBay: TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews, and BayAds . Experience: 2 - 5 yrs...