Customer Success Specialist

6 days ago


tamil nadu, India Kovai.co Full time
About Kovai.co:
Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.
At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.
Our Products:
Biztalk360
Turbo360
Document360
“UK headquarters. Indian innovation. Global impact.”
Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.
We are on track towards $30 million in annual revenue – and we're just getting started.
Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.
Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.
Equal Opportunities:
Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career.
You'll own up to:
Manage Client Portfolios
Analyse Customer Data and improve customer experience
Sustain business growth and profitability by maximising value
Minimise customer churn
Handle and resolve customer requests
Highly organised and able to multi-task
Self-driven and proactive in nature
knowledge of customer success process
Who’ll be a good fit
Experience working with a CRM
Ability to deliver engaging presentations
Attention to details and good problem-solving skills
Excellent Interpersonal skills
Excellent written and verbal communication
Perks:
Collaborative and fun team.
Flat organizational structure.
Rewards and recognition.
Health care benefits.
Upskill allowance.
Located at the heart of the city with world class infrastructure. If this excites you, apply for this opportunity, and the team would love to get on a call with you to discuss further.

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