Customer Success

1 week ago


Chennai Tamil Nadu, India Rocketlane Full time

**About Rocketlane**

Rocketlane is an exciting and fast-growing SaaS startup with a mission to deliver chaos-free,
- consistent, accelerated, and delightful B2B client project delivery across industries.

The company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan,
- Vignesh, and Deepak. Previously, the trio built a successful in-app messaging (FreshChat)
- startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.
- Within just six months of launching, Rocketlane was recognized as a G2 Leader. Customers
- worldwide, including Chargebee, Drift, Icertis, Clari have shown early support and appreciation.

Additionally, The Company was named a Gartner Cool Vendor in 2022.
- The Company has raised $21M in capital (we rapped about it) from global VCs such as
- 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram,
- Girish Mathrubootham, and Clark Valberg, etc.

**Who We're Looking For**:
We're in search of a reliable and confident individual to engage and support our global customers. Your role? Showcase your Rocketlane expertise, assist customers, and make our product their favourite. You're the kind of person who digs into customer problems by asking the right questions, understanding their needs, and troubleshooting their problems while going to extents to interact with internal teams to bring about a closure to customer problems.
- As the bridge between customers and our behind-the-scenes teams like engineering and product, your clear communication will help internal teams grasp customer needs, while also ensuring customers understand our product plans. Empathy for customer issues is a must, as you'll be representing the face of the company. We need someone focused on customer success, translating to our company’s success.

**What your day to day in the role looks like**:
Connecting with customers worldwide to make Rocketlane their one-stop solution to all project delivery and onboarding woes.-
- Tackle customer issues, be a trusted advisor of Rocketlane, and troubleshoot customer problems like a pro.-
- Dive into customer challenges, get hands-on, and ask the questions that get to the heart of the problems customers face.-
- Translate customer needs into simple language when collaborating with the tech team to solve-
- Function like a part of the customer squad, build connections, and brainstorm solutions alongside the customer.-
- Dive into product know-hows and show you can handle it on your own. Brownie points if you naturally explore our products without constant nudges.-
- Envision yourself as the superhero of customer success: Take their Rocketlane journey to the next level—help them become pros and turn them into success stories.- **What should you do ?**

Send us a 2-3 Minutes video of yourself talking about the below things-
- A introduction about yourself-
- What are your superpowers ?-
- What's the one book you would recommend anybody to study? And, why? Or review your favourite Movie.



  • Chennai, Tamil Nadu, India TargetBay Full time

    **About TargetBay**: **Experience**:2 - 5 yrs **Location**:Perungudi, Chennai **Shift**:US Shift **Roles and Responsibilities**: This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include...


  • Chennai, Tamil Nadu, India ColorPodge Full time

    **Description** We are looking for a friendly and driven Customer Success Executive to join our team as a Customer Success Executive. You will be responsible for ensuring our clients receive the best possible experience with our products and services. This job is perfect for individuals who are passionate about customer service and enjoy solving...


  • Chennai, Tamil Nadu, India Spiceblue Full time

    About All Time Design: Join All Time Design, a leading subscription-based design firm, on our mission to revolutionize the design industry. We are dedicated to providing unlimited, top-quality designs and are gearing up to become a multi-million dollar enterprise. Be a part of our exciting growth journey! **Job Description**: We are on the lookout for a...


  • tamil nadu, India Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...


  • tamil nadu, India Leadle Full time

    Job OverviewWe are hiring for Customer Success Associate to join our Leadle. As part of this team, you will act as the bridge between various stakeholders to ensure seamless flow of information.What can you expect to do at LeadleEngage and individually manage a portfolio of customer accountsManage and track key performance indicators (KPIs) of campaigns and...


  • tamil nadu, India Kovai.co Full time

    About Kovai.co:Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning...

  • Customer Success

    2 months ago


    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Client: A Leading Product development company **Job Description**: - Onboarding new customers and guiding them through the implementation process. - Establishing strong relationships with clients to understand their goals and challenges. - Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have. -...


  • Chennai, Tamil Nadu, India Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Chennai, Tamil Nadu, India Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • tamil nadu, India Antal International Full time

    We're hiring a Customer Success Manager to work on our Commercial team.In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.Who you are:Have at least 3+ years client facing account management and operations experience in...


  • tamil nadu, India Antal International Full time

    We're hiring a Customer Success Manager to work on our Commercial team.In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.Who you are:Have at least 3+ years client facing account management and operations experience in...


  • Chennai, Tamil Nadu, India Freshworks Full time

    **Company Description** About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Porur, Chennai, Tamil Nadu, India Eventexpo Technology Solutions Pvt.ltd Full time

    Job - Tele-caller & Client Relation Job Title - Customer Success Executive Salary - 15,000 - 45,000 Objectives of this role - Understand customer psyche and record both successful and unsuccessful sales methods - Handle huge volumes of inbound and outbound tele-calling - Improve organisational efficiency through diligent observation skills as a caller -...


  • tamil nadu, India Spendflo Full time

    As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team.A typical day might...


  • chennai, India Verifitech Services - India Full time

    A Customer Success Senior Executive is a high-level professional responsible for overseeing the customer success function within an organization. They provide strategic leadership, drive customer success initiatives, and ensure the long-term success and satisfaction of customers. This role typically operates at a senior management level. Here are the key...


  • Tamil Nadu/Chennai, India Corestack Full time

    Location : Chennai, India.Responsibilities : As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. This role focuses on postsales engagement, and you'll work closely with customers to discover their business needs, challenges...


  • Thudiyalur, Coimbatore, Tamil Nadu, India VMax Wellness Full time

    **ROLE: Customer Success Executive** **Reports to - Manager Client Success and Quality** **About the Company**: VMax Wellness was founded with a vision to inspire and encourage people to adopt a healthy lifestyle. Our enthusiastic and knowledgeable team provides bespoke fitness and nutrition plans tailored to individual requirements, to help achieve fitness...


  • chennai, India Verifitech Services - India Full time

    Responsibilities: Customer Engagement: Build and maintain strong relationships with assigned customers by being their primary point of contact. Proactively reach out to understand their needs and provide guidance on product usage and best practices. Customer Success Planning: Collaborate with customers to create and execute customer success plans, outlining...


  • Chennai, India Twixor Full time

    Role: Customer Success Manager Job Description: Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key...


  • chennai, India Twixor Full time

    Role: Customer Success Manager Job Description: Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key...