Customer Success Trainee/associate

1 week ago


Chennai, Tamil Nadu, India Lumel Technologies Full time
As a
Customer Success Trainee/Associate at Lumel you will be:

  • On-boarding and train new customers
  • Build & strengthen customer relationships
  • Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
  • Have a comprehensive knowledge of the product to answer all customer related inquires
  • Demonstrate the value of product to our customers by providing amazing customer support
  • Develop and maintain customersuccess strategies and best practices, as well as customersupport content
  • Provide insights to the product team to improve our developing platform
  • Effectively communicate with internal and external teams for better understanding of customer requirements

Requirements:

  • 02 years of experience
  • Proven ability to build relationships with customers
  • Strong timemanagement and organizational skills
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and processoriented mindset
  • Ability to work effectively across multiple departments in a deadlinedriven environment
  • Active team player, selfstarter, and multitasker who can quickly adjust priorities


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