Customer Support Associate

3 weeks ago


Panchkula, India British IELTS Full time

1. Manage large amounts of inbound and outbound calls in a timely manner

2. Follow communication “scripts” when handling different topics

3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

4. Seize opportunities to upsell products when they arise

5. Build sustainable relationships and engage customers by taking the extra mile

6. Keep records of all conversations in our call center database in a comprehensible way

7. Frequently attend educational seminars to improve knowledge and performance level

8. Meet personal/team qualitative and quantitative targets

REQUIREMENTS AND SKILLS

1. Previous experience in a customer support role

2. Track record of over-achieving quota

3. Strong phone and verbal communication skills along with active listening

4. Familiarity with CRM systems and practices

5. Customer focus and adaptability to different personality types

6. Ability to multi-task, set priorities and manage time effectively

7. High school degree

Pay: ₹22,000.00 - ₹32,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9888777030
Expected Start Date: 24/06/2024



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