![Champion Products Corp.](https://media.trabajo.org/img/noimg.jpg)
Customer Support Coordinator
1 week ago
**Key Responsibilities**:
- Resolve customer issues promptly and efficiently, ensuring a positive customer experience.
- Coordinate with various departments to address and resolve customer concerns.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Monitor and report on customer service metrics to identify trends and areas for improvement.
- Develop and implement customer support policies and procedures to enhance service quality.
- Assist in the development of customer support materials, including FAQs and help guides.
- Participate in regular team meetings to discuss performance, feedback, and improvement strategies.
- Stay updated with product knowledge and service updates to provide accurate information to customers.
- Handle escalated customer complaints with a calm and professional demeanor.
**Qualifications**:
- Bachelor's degree in Business Administration, Communications, or a related field.
- At least 3-4 years of proven experience in a customer support role, preferably in a supervisory or coordinating capacity.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing work environments and customer needs.
**Job Types**: Full-time, Permanent
Pay: ₹11,990.59 - ₹41,928.61 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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