Email Support Executive

2 weeks ago

Somajiguda Hyderabad Telangana, India Global Pathway Education and Immigration Services Pvt.Ltd Full time

**Key Responsibilities**:

- **Issue Resolution**: Identify, research, and resolve customer issues effectively by following company procedures and ensuring complete customer satisfaction.
- **Documentation**: Maintain accurate records of customer interactions, transactions, comments, and complaints. Update internal systems with resolved cases and customer feedback.
- **Collaboration**: Work closely with other teams (technical support, sales, and product teams) to resolve customer issues and provide comprehensive solutions.
- **Follow-Up**: Ensure all customer requests and issues are addressed in a timely manner. Follow up on open tickets and ensure resolution is completed in accordance with service-level agreements (SLAs).
- **Product Knowledge**: Stay up-to-date with the latest product features, company policies, and troubleshooting techniques to effectively assist customers.
- **Quality Assurance**: Ensure that all responses are clear, concise, and in line with the company's voice and standards. Strive to maintain high levels of customer satisfaction and professionalism.

**Key Skills & Qualifications**:

- Excellent written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong problem-solving skills with the ability to think critically and independently.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Basic knowledge of [industry-specific tools, CRM software, or systems used in the organization].
- Detail-oriented with excellent organizational skills.
- Ability to work both independently and as part of a team.
- Knowledge of customer service best practices and techniques.
- [Bachelor’s degree preferred].

**Desired Traits**:

- Empathy and patience while dealing with customers.
- Positive attitude and enthusiasm to help others.
- Ability to work under pressure and adapt to different customer situations.
- Proactive mindset to anticipate and resolve potential issues before they arise.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9966069639

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