Customer Care

2 months ago


Malad Mumbai Maharashtra, India Gandhi Automation Pvt Ltd Full time

**Job description**:

- Attend Client complaint via Phone, E- mail, toll free number.
- Check the record of the product in the system & accordingly register complaint.
- Inform complaint number to client / Visiting charges.
- Coordinate with Project Execution, Accounts, Stores, Production & Field Service Engineer dept. for prompt service to client.
- Guide FSE for preparing service report during service visit as per site situation.
- Study the previous day FSE reports & take appropriate action, like spares quote, Proforma Invoice, invoice request to account dept., spare part request to store dept. for replacement materials, AMC Proposal, Safety concerns awareness to clients, complaint closer mail.
- Encourage client to participate in GAPL Customer Satisfaction survey.
- Coordinate with FSE & Project Execution dept. for bringing back replacement materials at GAPL Stores.
- Follow up of Spare quote, AMC Proposal, Proforma Invoice, Outstanding spares payment follow - up
- Handle the 24 x 7 toll - free number.
- Arrange AMC visit as per due date.
- Maintain the complaint list record.
- Highlight the frequent product complaint to seniors & provide the solution to client.
- Prepare RCA reports, complaint analyses report.
- Check the daily complaint photos which is shared by FSE & educate client if any concerns.

**Qualities required**:

- Good written communication skills (especially in English).
- Excellent communication skills not required in English.
- Convincing and persuasion.
- Tactful.
- Product Knowledge (Technical/units of measurement).
- Negotiation skills.
- Computer proficiency in MS - Excel, Word, Outlook.
- Commercial Knowledge.
- Experience in handling industrial products.

**Job Types**: Full-time, Permanent

Pay: ₹75,000.00 - ₹150,000.00 per year

**Education**:

- Diploma (preferred)

Work Location: In person

**Speak with the employer**
+91 8655916040


  • Customer Care Manager

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Customer Care ManagerWe are seeking a highly skilled and compassionate Customer Care Manager to join our team at Bluebird Care Westminster, Kensington Chelsea. As a key member of our leadership team, you will play a vital role in delivering exceptional care services to our discerning customers across central London.The ideal candidate will be an experienced...

  • Customer Care Manager

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Customer Care ManagerWe are seeking a highly skilled and compassionate Customer Care Manager to join our team at Bluebird Care Westminster, Kensington Chelsea. As a key member of our leadership team, you will play a vital role in delivering exceptional care services to our discerning customers across central London.The ideal candidate will be an experienced...


  • Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...


  • Malad, Mumbai, Maharashtra, India PMV Groups Full time

    **Customer care executive** **Location: Malad, West** **Customer care representatives (CSRs) have many responsibilities, including**: - Resolving customer issues: CSRs investigate and resolve customer complaints, and escalate complex issues to managers. They should also follow up to ensure issues are fully resolved. - Managing customer orders: CSRs...

  • Care Worker

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Care with Bluebird Care **About Us** At Bluebird Care, we're dedicated to providing exceptional care and support to our customers in the comfort of their own homes. Our team of experienced care professionals are passionate about delivering a high-quality service that makes a real difference in people's lives. **The Role** As a Care Assistant with...


  • Malad, Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Required Customer care executive for Malad location Offer salary 21k in hand Experience required any bpo, bank or contact center **Job Types**: Full-time, Permanent Pay: ₹9,846.79 - ₹28,574.34 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 5...

  • Care Companion

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Empowering IndependenceWe're seeking a compassionate and patient individual to join our team as a Live-in Care Assistant. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers, providing them with the support and care they need to live independently in their own homes.At Bluebird Care, we pride...

  • Care Coordinator

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Care Coordinator Job DescriptionJob Summary:Bluebird Care is seeking a skilled Care Coordinator to join our team. As a Care Coordinator, you will be responsible for coordinating and supervising Care Assistants to ensure that customers receive high-quality care and support in their own homes.Key Responsibilities:Coordinate and supervise Care Assistants to...

  • Care Coordinator

    3 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Care Coordinator Job DescriptionAbout the RoleWe are seeking a skilled and experienced Care Coordinator to join our team at Bluebird Care. As a Care Coordinator, you will play a vital role in ensuring that our customers receive high-quality care and support in the comfort of their own homes.Key ResponsibilitiesCoordinate and supervise Care Assistants to...

  • Care Provider

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Delivering Exceptional CareAt Bluebird Care, we pride ourselves on providing high-quality care services that enable our customers to live their lives to the fullest. As a Care Assistant, you will play a vital role in delivering compassionate and personalized care to our customers in the comfort of their own homes.Our team is dedicated to making a positive...

  • Care Companion

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    At Bluebird Care, we're dedicated to providing exceptional care and support to our customers in the comfort of their own homes. As a Care Companion, you'll play a vital role in helping our customers maintain their independence and quality of life.Key Responsibilities:Providing personal care and support to customers with complex needsAssisting with daily...

  • Care Assistant

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Join Our Team as a Care AssistantWe are seeking compassionate and caring individuals to join our team as Care Assistants. As a Care Assistant with Bluebird Care, you will play a vital role in providing high-quality care to our customers in the comfort of their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing, and...

  • Care Manager

    3 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Role OverviewBluebird Care is seeking a skilled and compassionate Care Manager to join our team. As a Care Manager, you will be responsible for providing high-quality care and support to our customers in the comfort of their own homes.The ideal candidate will have a strong background in care and a passion for delivering exceptional customer service. You will...

  • Care Companion

    3 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Empowering IndependenceAt Bluebird Care, we're dedicated to providing exceptional care and support to our customers in the comfort of their own homes. As a Live-in Care Assistant, you'll play a vital role in helping our customers maintain their independence and live safely in their community.Key ResponsibilitiesAssist customers with personal care tasks, such...

  • Care Assistant

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    About Bluebird CareWe are a leading home care provider, delivering personal care and support to customers in their own homes. Our team of dedicated care assistants work closely with customers to understand their needs and provide tailored support to help them live independently.Job RoleWe are seeking a Care Assistant to join our team in the London Borough of...

  • Care Companion

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Delivering Exceptional CareWe are seeking a compassionate and experienced Care Assistant to join our team at Bluebird Care. As a Live-in Care Assistant, you will be responsible for providing high-quality care to our customers in their own homes.Your key responsibilities will include:Providing personal care duties, such as bathing, dressing, and...

  • Care Worker

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Join Our Team as a Care AssistantWe're committed to providing high-quality care to our customers in the comfort of their own homes. As a Care Assistant with Bluebird Care, you'll play a vital role in delivering exceptional care and support to individuals who need it most.Key Responsibilities:Providing personal care duties, including bathing, dressing, and...

  • Care Assistant

    3 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    At Bluebird Care, we're committed to delivering exceptional home care services that make a genuine difference in the lives of our customers. As a Care Assistant, you'll play a vital role in providing compassionate and empathetic support to vulnerable adults in their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing,...

  • Care Companion

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    Providing Exceptional CareAt Bluebird Care, we're dedicated to delivering high-quality care services that empower individuals to live independently in their own homes. Our team of compassionate care professionals is committed to providing personalized support that meets the unique needs of each customer.Your Role as a Live-in Care AssistantAs a Live-in Care...

  • Care Companion

    4 weeks ago


    Mumbai, Maharashtra, India Bluebird Care Full time

    About Bluebird CareWe're a leading provider of home care services, dedicated to delivering high-quality care and support to our customers. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.Job Title: Care AssistantWe're seeking a compassionate and caring individual to join our team as...