Customer Care Coordinator

7 months ago


Mumbai Maharashtra, India Elite Mgt Services Full time

**Been more than 2 years into Customer Care role from Mumbai Location.**

**JOB RESPONSIBILITIES: -**

Customercare **after sales **service **handling role. Computer knowledge - MS office - word, Basic Excel sheet**
- Attend to customer service calls on phone
- New order processing & feeding in the system
- Manage the work allocation thru the service management system
- Make repair quotations in Tally and interact with the customer for approval
- payment follow-up if any
- complaints or grievances solving
- coordinate with the services and spares team for completion and close service calls
- Good in Ms Office. Tally aware or worked than Advantage **(ELSE CO WILL TRAIN ON THE SOFTWARE**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Are you Ready to attend Interview on short notice and NP 0-11 days?

**Experience**:

- Customer Care: 4 years (preferred)

Work Location: In person



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