Customer Support Associate
5 months ago
**Key Responsibilities**:
- **Customer Interaction**:
- Provide accurate information about products and services, addressing customer questions and concerns.
- **Issue Resolution**:
- Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions.
- Escalate complex issues to higher-level support or technical teams when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- **Order Management**:
- Assist customers with order placement, tracking, cancellations, and returns.
- Process and manage customer orders accurately, ensuring timely fulfillment.
- **Documentation and Reporting**:
- Maintain detailed and accurate records of customer interactions, issues, and resolutions in the customer support database.
- Generate reports on common customer issues, feedback, and trends to help improve service quality and products.
- **Product Knowledge**:
- Stay up-to-date with product features, specifications, and updates to provide accurate information to customers.
- Conduct product demonstrations and tutorials to help customers understand and utilize products effectively.
- **Customer Feedback**:
- Collect and analyze customer feedback to identify areas for improvement.
- Relay customer suggestions and feedback to relevant departments for product and service enhancements.
- **Team Collaboration**:
- Work closely with other team members to ensure consistent and high-quality customer service.
- Participate in team meetings, training sessions, and performance reviews.
Pay: ₹14,000.00 - ₹16,500.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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