Customer Support Associate

3 weeks ago


Zoo Road Guwahati Assam, India Vertex Technology Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products and services, addressing customer questions and concerns.
- **Issue Resolution**:

- Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions.
- Escalate complex issues to higher-level support or technical teams when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- **Order Management**:

- Assist customers with order placement, tracking, cancellations, and returns.
- Process and manage customer orders accurately, ensuring timely fulfillment.
- **Documentation and Reporting**:

- Maintain detailed and accurate records of customer interactions, issues, and resolutions in the customer support database.
- Generate reports on common customer issues, feedback, and trends to help improve service quality and products.
- **Product Knowledge**:

- Stay up-to-date with product features, specifications, and updates to provide accurate information to customers.
- Conduct product demonstrations and tutorials to help customers understand and utilize products effectively.
- **Customer Feedback**:

- Collect and analyze customer feedback to identify areas for improvement.
- Relay customer suggestions and feedback to relevant departments for product and service enhancements.
- **Team Collaboration**:

- Work closely with other team members to ensure consistent and high-quality customer service.
- Participate in team meetings, training sessions, and performance reviews.

Pay: ₹14,000.00 - ₹16,500.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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