Customer Support Associate

2 weeks ago

Guwahati, India Talen Hire Full time

The Customer Support Associate plays a crucial role in providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This position requires effective communication skills, problem-solving abilities, and a strong dedication to assisting customers with their needs.

**Key Responsibilities**:
Provide accurate and comprehensive information about products, services, policies, and procedures.
Listen attentively to customers, understand their needs, and tailor responses to address their specific situations.

**Issue Resolution: Investigate and analyze customer issues to identify root causes and determine appropriate solutions.**
**Collaborate with relevant departments or teams to resolve more complex issues efficiently.**
**Follow up with customers to ensure their issues have been adequately addressed and resolved.**
Investigate and analyze customer issues to identify root causes and determine appropriate solutions.
Collaborate with relevant departments or teams to resolve more complex issues efficiently.
Follow up with customers to ensure their issues have been adequately addressed and resolved.

**Technical Support**:Assist customers with technical problems related to products, services, or online platforms.
Provide step-by-step guidance to troubleshoot and resolve technical issues or guide customers to appropriate resources.

**Documentation and Records**:Accurately document customer interactions, issues, and resolutions in the company's CRM or ticketing system.
Maintain organized records to facilitate a smooth handover for follow-up or escalations.

**Product Knowledge**:Stay up-to-date with product and service offerings, updates, and changes.
Continuously educate yourself about the company's offerings to provide accurate and relevant information to customers.

**Quality Assurance: Maintain a high standard of service quality by adhering to company policies and guidelines.**
**Strive to meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.**
Maintain a high standard of service quality by adhering to company policies and guidelines.
Strive to meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.

**Feedback and Improvement: Provide insights gained from customer interactions to assist in improving products, services, and customer support processes.**
**Collaborate with team members and supervisors to suggest improvements in customer support strategies.**
Provide insights gained from customer interactions to assist in improving products, services, and customer support processes.
Collaborate with team members and supervisors to suggest improvements in customer support strategies.

**Proactive Communication**:Communicate product updates, known issues, and relevant information to customers to manage expectations effectively.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)

Ability to Commute:

- Guwahati, Assam (preferred)

Ability to Relocate:

- Guwahati, Assam: Relocate before starting work (preferred)

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