Customer Care Executive

5 months ago

Guwahati Assam, India Better Power Services Pvt Ltd Full time

As a Customer Care Executive, your primary responsibility is to assist customers with their inquiries, complaints, and requests regarding the company's products or services. You will serve as the frontline representative, ensuring that all interactions with customers are handled professionally and efficiently to maintain customer satisfaction and loyalty.

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer complaints, issues, and inquiries in a timely and effective manner, aiming for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of the company's products or services to accurately address customer questions and concerns.
- **Communication**: Communicate with customers in a clear and empathetic manner, demonstrating active listening skills and patience to understand their needs.
- **Documentation**: Accurately document all customer interactions, including issues raised, solutions provided, and any follow-up actions required.
- **Escalation Management**: Escalate complex or unresolved issues to appropriate departments or higher-level support as necessary, while ensuring customers are kept informed throughout the process.
- **Feedback Collection**: Gather feedback from customers to identify areas for improvement in products, services, or customer support processes.
- **Proactive Support**: Anticipate potential customer needs or concerns and provide proactive assistance or information to prevent issues from arising.
- **Team Collaboration**: Collaborate with internal teams such as sales, product development, and operations to ensure a seamless customer experience across all touchpoints.
- **Quality Assurance**: Adhere to established customer service standards and protocols to maintain service quality and consistency.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 9287981417

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