Customer Support Associate
4 weeks ago
**Description**
**Responsibilities**:
- Handle inbound and outbound customer interactions professionally and efficiently.
- Resolve customer queries, issues, and concerns in a timely manner.
- Provide accurate information about products, services, and policies.
- Document and update customer records in the system.
- Escalate unresolved issues to the appropriate teams while ensuring customer satisfaction.
- Meet and exceed performance metrics like response time, resolution rate, and customer satisfaction scores.
- Assist in identifying trends in customer feedback to improve processes and services.
- Maintain a positive and empathetic attitude while interacting with customers.**Required Skills**:
- 2-3 years of experience in a customer support role, preferably in the BPO industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using CRM tools and customer support software.
- Ability to multitask and handle high-pressure situations with ease.
- A customer-centric mindset and a proactive approach to service delivery.
- Flexibility to work in shifts as required.
- Looking for **immediate joiners.**:
- Job Location : Hyderabad
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹60,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
-
Customer Support
2 weeks ago
Hyderabad, Telangana, India MoSahay Associate Full timeJob description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...
-
Customer Support Associate
2 weeks ago
Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full timeCertainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Avidbots Full timeOverview: Avidbots India Pvt Ltd is seeking a dedicated and enthusiastic Customer Support Associate to join our Remote Assistance Process team. As a Customer Support Associate, you will be responsible for assisting our robots remotely and ensuring they efficiently clean our customers' areas. This is an excellent opportunity for recent graduates who are...
-
Cse (Customer Support Executive)
4 weeks ago
Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time*Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...
-
Customer Support Associate
4 days ago
Begumpet, Hyderabad, Telangana, India Vantage RMS Full timeHi Everyone, We're hiring for "Customer Support" role. Below is the JD given: Job Role: Customer Support Associate Job Location: Begumpet, Hyderabad (On-site) Qualification: Graduates Shift Type: Rotational Shifts CTC: Freshers - 15K Experienced - 20K (Note: Must be fluent in English and Hindi) Pay: ₹15,000.00 - ₹20,000.00 per...
-
Customer Support Associate
4 weeks ago
Hyderabad, Telangana, India Tech Mahindra Full time**Job description** - Role - Customer Support / Merchant Support Associate ( CX-MF ). - Industry Type - BPO. - Employment Type-Full Time, Permanent. - Education Qualification - Any Graduation who holds certificates - Work Location: Hi-tech City. (Work from Office) - 6 Days Working (Rotational Week Off) - Pure dayshifts only. - CTC Fresher’s : 250000 &...
-
Customer Support Associate
4 weeks ago
Madhapur, Hyderabad, Telangana, India Seven Geomax Full timePhone Pe : Job Location - Hyderabad ( Hi-Tec City) - **Mode of Work : Work from Office**: - **ON Roll: Associate/ Sr. Associate customer Support**: - **Salary : 2.4 for fresher and 3.5 for minimum with 1 year of experience.**: - Working days: 6 with 1 day rotational off - Shift Time: 9 AM to 9 PM - Preferred Languages: English( Mandatory), Malayalam,...
-
Customer Support Associate
2 weeks ago
Hyderabad, India Innovapptive Full time**Customer Support Associate** **Location**: Hyderabad, India. **Employment Type**:Full-Time; Salaried. **Compensation**:Base Salary, Bonus, Medical, etc. **About Us**: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP...
-
Customer Support Associate
4 weeks ago
Kukatpally, Hyderabad, Telangana, India Taslap Services Full time**Urgent Requirement for Banking Inbound** - Need Under-graduates or Graduates. - Should be good in English and Tamil (60% Ratio) - Should be good in English and Malayalam, Hindi (30% Ratio) - Should be good in English and Kannada, Hindi (10% Ratio) - Should be willing to work in rotational shifts Package : 16,000 To 22,000 CTC + Shift allowance’s +...
-
Customer Support Associate- Malayalam
4 days ago
Begumpet, Hyderabad, Telangana, India Vantage RMS Full timeHi Everyone, We're hiring for "Customer Support" role. Below is the JD given: Job Role: Customer Support Associate Job Location: Begumpet, Hyderabad (On-site) Qualification: Graduates Shift Type: Rotational Shifts CTC: Freshers - 15K Experienced - 20K (Note: Must be fluent in English and Malayalam) Pay: ₹180,000.00 - ₹240,000.00 per...
-
Customer Support Associate
1 week ago
Hyderabad, India SpotLet Solutions Private Limited Full timeJob Summary: We are looking for a Customer Support Associate to join our team at SpotLet, a company that provides a web portal for property owners to list and rent their properties. The primary responsibility of the Customer Support Associate will be to onboard properties onto our web portal and provide support to property owners and...
-
Customer Support Associate
4 weeks ago
Abids, Hyderabad, Telangana, India ACE Engineering Academy Full time**Customer Support Associate**: **About ACE Online**: ACE Online is the digital education arm of ACE Engineering Academy, India’s premier platform for test preparation in engineering competitive examinations. Our mission is to empower every student to achieve their academic goals by offering personalized support with empathy, perseverance, and trust. Since...
-
Customer Support Agent
4 weeks ago
Hyderabad, India MoSahay Associate Full timeProcess Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...
-
Customer Support Associate
7 days ago
Hyderabad, Telangana, India Conneqt Business Solutions Limited Full time**Job Title**: BPO Voice Process Associate **Location**: Ranigunj, Secunderabad **Job Type**: Full-Time, Permanent **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and efficient manner. - Provide accurate information regarding services, products, and solutions. - Resolve customer queries and concerns while...
-
Customer Support Associate
7 days ago
Hyderabad, Telangana, India Careers at Tide Full time**Job Title:Customer Support Associate - Level 2 KYC Escalations Associate** **Location - Hyderabad** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative...
-
Customer Support Associate
6 days ago
Hyderabad, Telangana, India TUSA Full timeAs a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...
-
Customer Support Associate
2 weeks ago
Hyderabad, Telangana, India TUSA Full timeAs a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...
-
Customer Support Associate
19 hours ago
Hyderabad, India Earthful.me Full time**Job Description - Customer Support Associate** **Location**: Full-time position, Hyderabad. **Roles and Responsibilities**: - Should have interest in talking with customers over the calls - Should have interest to work Infront of computer and respond nutrition queries over chat. - Gathering In Depth knowledge of our products and explaining the same to...
-
Customer Support Associate
2 weeks ago
Hyderabad, Telangana, India Jivika Natural Full timeJob Title: Customer Support Executive Location: Hyderabad **Salary**: 25K - 30K Experience: 2 years **Job Summary**: **Key Responsibilities**: - Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices. - Handle order processing, and shipping updates, and manage returns or exchanges, following up to...
-
Customer Support Associate
6 days ago
Hyderabad, Telangana, India Jivika Natural Full timeJob Title: Customer Support Executive Location: Hyderabad **Salary**: 25K - 30K Experience: 2 years **Job Summary**: **Key Responsibilities**: - Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices. - Handle order processing, and shipping updates, and manage returns or exchanges, following up to...