Customer Support Associate

1 week ago

Hyderabad Telangana, India Conneqt Business Solutions Limited Full time

**Job Title**: BPO Voice Process Associate

**Location**: Ranigunj, Secunderabad

**Job Type**: Full-Time, Permanent

**Key Responsibilities**:

- Handle inbound and outbound customer calls in a professional and efficient manner.
- Provide accurate information regarding services, products, and solutions.
- Resolve customer queries and concerns while maintaining high levels of service standards.
- Meet individual and team targets and KPIs consistently.
- Maintain documentation of customer interactions and escalate issues as needed.
- Maintain a positive and empathetic attitude while dealing with customer queries.

**Required Qualifications**:

- **Education**: Minimum Graduate (any discipline).
- **Experience**: At least 1 year of experience in a BPO Voice Process.
- **Relieving Letter**: Must have a valid relieving letter from the last employer.
- **Skills**:

- Excellent communication skills (both verbal and written).
- Ability to articulate clearly and effectively.
- Strong problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Customer-oriented mindset with a passion for delivering quality service.

**Shift Details**:

- Complete day rotational shifts (including weekends and holidays).
- Must be flexible to work in any shift as per business requirements.

**Additional Requirements**:

- Must be comfortable with a fast-paced work environment.
- Ability to adapt to changing processes and systems.
- Willingness to work in a team-oriented setting.

**Benefits**:

- Competitive salary package.
- Incentives based on performance.
- Opportunity for growth and career advancement.
- Health insurance and other employee benefits.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6303060012

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