Customer Support Agent

1 day ago

Hyderabad, India MoSahay Associate Full time

Process Type : Voice process, International calling process

Grade : H1

Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off.

**Responsibilities**:

- Handle inbound and outbound calls from customers located in various international regions.
- Address customer inquiries, concerns, and issues in a professional and efficient manner.
- Provide accurate and timely information regarding products, services, and company policies.
- Assist customers in navigating our website, troubleshooting technical problems, and placing orders.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Strive to meet and exceed individual and team performance metrics, including call quality, first call resolution, and customer satisfaction scores.
- Stay updated on product knowledge and industry trends to provide informed assistance to customers.
- Participate in training sessions and workshops to enhance communication and customer service skills.
- Communication skill will able to take a call.
- Cab: One way Cab & One way shuttle.WFO
- Interview Process: 1st round :HR
- 2nd round: Write Assessment(B2 Band Cutt-off)
- 3rd round: Svar (B2 Band Cut-off)
- 4th round: Operation Round.

**Salary**: ₹34,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6370321069

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