Telecalling / Customer Support Agent
1 week ago
Job Type: [Full-time/Part-time]
About Us:
We are a leading dental clinic committed to providing exceptional care and service to our patients. We are looking for a motivated and skilled Customer Support Agent to join our team and help enhance patient experience through effective communication and follow-up.
Key Responsibilities:
- Handle incoming and outgoing calls for appointment booking, rescheduling, follow-ups, and general patient inquiries.
- Manage patient interactions through CRM systems and WhatsApp effectively.
- Maintain accurate records of patient interactions and update CRM regularly.
- Provide clear, polite, and professional communication in English, Hindi, and Telugu.
- Assist in resolving patient concerns and escalating issues to the relevant team when needed.
- Support marketing campaigns or promotions through calls and messages.
Requirements:
- Proven experience as a Telecalling/Customer Support agent, preferably in healthcare.
- Hands-on experience with CRM software and WhatsApp Business tools.
- Excellent verbal and written communication skills in English, Hindi, and Telugu.
- Strong interpersonal skills and a patient-focused attitude.
- Ability to multitask and handle calls efficiently, including appointment management.
Preferred Qualifications:
- Prior experience in a dental or healthcare clinic is an advantage.
- Familiarity with scheduling and patient management software.
What We Offer:
- Friendly and supportive work environment.
- Opportunities for growth and skill development.
- Performance-based incentives.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
- Work from home
Work Location: In person
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