Customer Support Associate

2 hours ago

Secunderabad HO Hyderabad Telangana, India MoSahay Associate Full time

Certainly Below is a detailed job description for a Customer Support role:

**Job Title**: Customer Support Representative

**Location**: Hyderabad

**Job Type**: Full-Time

**Reports To**: Customer Support Manager

**Job Summary**:
We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support Representative will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

**Key Responsibilities**:
1. **Customer Interaction**:

- Assist customers with product information, order status, and general inquiries.
- Provide accurate and thorough information to resolve customer issues and concerns.

2. **Issue Resolution**:

- Investigate and resolve customer complaints in a timely and effective manner.
- Escalate complex issues to the appropriate department or supervisor as necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.

3. **Documentation and Reporting**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Prepare reports on customer feedback, inquiries, and resolution statistics.
- Identify trends in customer issues and report them to management for improvement.

4. **Product Knowledge**:

- Stay informed about product updates, features, and new releases.
- Provide customers with up-to-date information and support regarding product usage.

5. **Team Collaboration**:

- Collaborate with other team members to improve customer service processes.
- Participate in team meetings and training sessions to enhance skills and knowledge.

6. **Customer Feedback**:

- Collect and analyze customer feedback to identify areas for improvement.
- Contribute to the development of new strategies and initiatives to enhance customer satisfaction.

**Qualifications**:

- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer support or customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think analytically.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High level of patience, empathy, and professionalism.

**Preferred Skills**:

- Experience in a specific industry related to the company’s products or services.
- Multilingual abilities.
- Familiarity with support tools such as Zendesk, Freshdesk, or Salesforce.

**Working Conditions**:

- This position may require flexible working hours, including evenings and weekends.
- May involve working in a fast-paced and high-pressure environment.

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and dynamic team environment.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹16,087.29 - ₹17,887.31 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Malayalam (required)

**Location**:

- Secunderabad H.O, Hyderabad, Telangana (required)

Work Location: In person

**Speak with the employer**
+91 7008218146

  • Customer Support Associate

    3 hours ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description : LG IB - Role: Customer Support. - Industry Type - BPO. - Employment Type-Full Time, Permanent. Language **:Malayalam or Tamil** - Education Qualification - Intermediate or Any Graduation. - Work Location: Secunderabad.(Work from Office) - 5 Days Working (Rotational Week Off) **Salary: 13000-17000 per month** - Pure dayshifts only. Roles...

  • Customer Support Associate

    3 days ago

    Hyderabad, Telangana, India MoSahay Full time

    **Job Description: Customer Support Associate** **Position Overview**: As a customer support associate [, you will play a crucial role in providing exceptional customer service to clients and customers who speak Hindi & English. Your primary responsibility is to address inquiries, resolve issues, and ensure overall customer satisfaction through various...

  • Customer Support Associate

    5 days ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **Department: Member Support** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...

  • Customer Support Associate

    3 hours ago

    Hyderabad, Telangana, India Openprise Full time

    Title: Customer Support Associate Timings: 4:30 am to 12:30 pm IST Experience: 1-2 Years Location: Hyderabad You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity...

  • Customer Support Associate

    4 days ago

    Hyderabad, Telangana, India ORBCOMM Full time

    **Join Us as a Customer Support Associate!** At ORBCOMM, we’re looking for a dedicated and detail-oriented customer support associate to help verify speed data across North America, South America, Australia, and other global locations. In this role, you’ll play a key part in updating verified speed limits that directly impact on our customers’ safety,...

  • Customer Support Associate

    6 days ago

    Begumpet, Hyderabad, Telangana, India Vantage RMS Full time

    Hi Everyone, We're hiring for "Customer Support" role. Below is the JD given: Job Role: Customer Support Associate Job Location: Begumpet, Hyderabad (On-site) Qualification: Graduates Shift Type: Rotational Shifts CTC: Freshers - 15K Experienced - 20K (Note: Must be fluent in English and Hindi) Pay: ₹180,000.00 - ₹240,000.00 per...

  • Customer Support Associate

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Seven Geomax Full time

    Phone Pe : Job Location - Hyderabad ( Hi-Tec City) - **Mode of Work : Work from Office**: - **ON Roll: Associate/ Sr. Associate customer Support**: - **Salary : 2.4 for fresher and 3.5 for minimum with 1 year of experience.**: - Working days: 6 with 1 day rotational off - Shift Time: 9 AM to 9 PM - Preferred Languages: English( Mandatory), Malayalam,...

  • Customer Success Associate

    5 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Success AssociateJob Summary:We are seeking a skilled Customer Success Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through timely support and proactive engagement.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their success in...

  • Customer Support Representative

    3 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    About the RoleWe are seeking a skilled Customer Support Associate to join our team. In this role, you will be responsible for providing exceptional support to our customers through various communication channels.You will work closely with cross-functional teams to resolve customer inquiries and issues in a timely and professional...

  • Customer Support Associate

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to clients via email, chat, and limited voice interactions.Key Responsibilities:Respond promptly to customer inquiries through multiple communication channels.Maintain...