Customer Support Representative

2 weeks ago

Secunderabad HO Hyderabad Telangana, India Gritty Tech Full time

Job Title: Customer Support Executive (Post-Sales Team)

Department: Customer Support

Location: Bhubana Towers, 1-2-170/3, Raja Mudaliar St, Kalasiguda, Secunderabad, Hyderabad, Telangana 500003

Job Overview

We are hiring an experienced and customer-oriented professional to join our Post-Sales Team as a Customer Support Executive. This role requires a minimum of 1 year of experience in a client-facing or customer support role. You’ll be responsible for resolving post-sale queries, maintaining strong client relationships, and driving customer satisfaction.

Key Responsibilities

1. Customer Support

Address and resolve customer issues to ensure satisfaction.

2. Account Management

Build and maintain strong relationships with customers to drive retention.

Act as the go-to contact for escalated queries and ensure personalized service.

3. Complaint Resolution

Identify customer concerns and work with internal teams to provide effective solutions.

Document customer interactions accurately in CRM systems.

4. Upselling & Cross-Selling

Recognize opportunities to enhance customer value through upselling and cross-selling.

5. Collaboration

Coordinate with sales, product, and technical teams for smooth post-sales support.

Provide valuable customer feedback for service and product improvement.

6. Reporting

Prepare and submit daily and weekly reports on support metrics and customer feedback.

Meet targets related to response time, resolution time, and customer satisfaction.

Qualifications & Requirements

1. Education

Bachelor’s degree in any field (preferred).

2. Experience

Minimum 1 year of experience in a customer support or client-facing role.

Prior experience with escalations and CRM systems is essential.

3. Skills & Competencies

Excellent English communication skills (spoken & written); additional languages are an asset.

Strong interpersonal skills with a solution-oriented mindset.

Proficiency in CRM tools and Microsoft Office Suite.

Ability to multitask in a fast-paced environment.

4. Work Ethic

Ability to work both independently and collaboratively.

Willingness to work on weekends during the probation period.

Compensation & Benefits

During Probation (5 Months)

Stipend: ₹15,000/month

Schedule: Monday to Saturday (6 days/week)

Post-Probation

CTC: ₹4 LPA

Benefits: Health insurance and additional perks

Schedule: Monday to Friday (5 days/week)

Why Join Us?

Work in a customer-first organization that values professional growth.

Exposure to cutting-edge tools and support strategies.

Friendly, collaborative work culture with real career advancement opportunities.
- Ability to multitask and work effectively in a fast
- paced environment.
- Empathy and a customer-first mindset.

4. Work Ethic:

- Ability to work independently and collaboratively within a team.
- Willingness to work on weekends during the probation period.

1. During Probation Period (6 Months):

- Monthly Stipend: ₹15,000/
- 2. Post-Probation (Upon Confirmation):

- CTC: ₹3 LPA
- Health Insurance Coverage
- Other Perks

3. Work Schedule:

- Probation Period: Monday to Saturday (6 days a week)
- Post-Probation: Monday to Friday (5 days a week).

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7977768091

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