Technical Customer Support Representative
4 days ago
Company Description
Gridlogic is a rapidly growing group with operations in three countries, well-respected in India for its aggressive approach and strong values. Despite its youth, the company boasts significant expertise and employs people worldwide. Gridlogic's diverse portfolio spans Software Development, Hospitality, Media, Entertainment, and Gaming. The group aims to expand further into various global enterprises.
Role Description
This is a full-time on-site role for a Technical Customer Support Representative. The position is located in Secunderābād. The Technical Customer Support Representative will handle daily tasks such as providing technical support, troubleshooting issues, and ensuring customer satisfaction. The role involves communicating with customers, understanding their technical problems, and delivering solutions efficiently.
Qualifications
- Skills in Customer Support and ensuring Customer Satisfaction
- Proficiency in Technical Support and Troubleshooting
- Excellent Communication skills
- Ability to work independently and as part of a team
- Technical certifications or relevant experience is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
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