Customer Support Associate

1 week ago

Hyderabad Telangana, India ORBCOMM Full time

**Join Us as a Customer Support Associate**

At ORBCOMM, we’re looking for a dedicated and detail-oriented customer support associate to help verify speed data across North America, South America, Australia, and other global locations. In this role, you’ll play a key part in updating verified speed limits that directly impact on our customers’ safety, ensuring drivers receive accurate and reliable real-time data.

**Why You’ll Love Working Here**:
You’ll be part of a supportive and innovative team that values accuracy, safety, and real-time data. In this role, your work will have a direct impact on road safety across the globe. You’ll gain experience in data verification, collaborate with cross-functional teams, and develop valuable skills in a fast-paced tech environment that encourages growth and learning.

The position is based in person at our Hyderabad, India Office.

**What You’ll Do**:

- Review and verify speed limits using tools such as Google Street View for customer-driven roads across global locations including North America, South America, and Australia.
- Audit speed data accuracy by cross-referencing inputs from our All-In-One Camera system.
- Correct and update speed limit data to ensure accuracy and safety for drivers in real-time.
- Review and analyze driver video logs, identifying key information according to provided parameters.
- Collaborate with internal teams including Engineering (Tier 3), QA, and Operations to troubleshoot and resolve customer inquiries efficiently.

**Who You Are**:

- A graduate or someone with equivalent experience — formal education is preferred but not mandatory.
- Brings 0-1 year of experience in handling backend operations or data-focused tasks.
- Proficient with Google Spreadsheets and MS Office products.
- Understands speed signs and how speed limit systems are implemented across various locations.
- Possesses excellent written and verbal communication skills, with fast and accurate typing.
- Highly attentive to detail, with a strong focus on accuracy when reviewing, correcting, or re-entering customer and account data.
- A dedicated team player with a strong work ethic and a process-oriented mindset.
- Collaborative, adaptable, and eager to learn new technologies or product lines.
- Able to handle heavy workloads and flexible to work according to business needs, including predominantly night shifts.
- Equipped with strong logical troubleshooting skills and the ability to work independently, including commuting on their own.

Then you’re exactly who we’re looking for

**About Us**:
**Ready to Join Us?**

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.

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