Customer Support Associate

1 day ago


Hyderabad, Telangana, India Nexgenhiringexperts Full time ₹ 3,00,000 - ₹ 4,50,000 per year


Job Title: Customer Support Associate ( FRESHERS & EXPERIENCED CANDIDATES )

Company: Sutherland & Airbnb

Location: Hyderabad (Manikonda)

Salary:

  • Up to 4 LPA (Experienced Candidates)
  • 2.5 to 3.5 LPA (Freshers)

Job Type: Full-time

Shift: 24/7 Rotational Shift with 2 Rotational Week Offs

Industry: Customer Support

Highest Qualification: 10+2

Experience Requirements:

  • Minimum of 6 months of international voice experience required.

Language Proficiency:

  • Excellent command of English.

Job Summary:
Join our team as a Customer Support Associate, where you will provide top-notch customer service to consumers via telephone, instant messaging, and email. You will be responsible for handling customer inquiries, resolving basic support issues, and escalating more complex problems to the appropriate product support specialists.

Key Responsibilities:

  • Provide customer support by phone, email, or instant messaging to consumers.
  • Serve as the primary contact for inbound customer issues, escalating technical product-related issues as needed.
  • Process a high volume of inquiries related to FIS products and services, aiming to resolve a targeted percentage of these inquiries.
  • Troubleshoot customer problems, identify the root cause, and utilize tools and resources effectively to resolve issues.
  • Follow up on escalated issues with coaching and mentoring to enhance overall knowledge and problem-solving skills.
  • Track and document inbound support requests, ensuring proper notation of customer issues.
  • Update customer information accurately and meet quality standards, adherence to schedule, and average handling time.
  • Provide guidance and/or mentoring to less experienced Customer Service Associates as needed.
  • Perform other related duties as assigned.

Benefits:

  • One-way cab facility available.

Application Process:
Interested candidates are invited to submit their resume and cover letter to or contact us




  • Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per year

    Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...

  • Customer Support

    3 days ago


    Hyderabad, Telangana, India 74ddc58e-d4dc-4508-96fd-489bb225865c Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    We are hiring1. Position: AssociateRole: Customer SupportProcess: International VoicePreferred candidate profile:Education: Both Graduates and Undergraduates are eligibleExperience: min 1 year Experience in Customer Support ( International Process - Voice or Semi Voice)Skill set: Excellent communication in English both Written and Verbal is MandatorySalary:...


  • Hyderabad, Telangana, India Careers at Tide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Design Associate

    3 days ago


    Hyderabad, Telangana, India MoSahay Associate Full time ₹ 4,20,00,000 - ₹ 4,56,00,000 per year

    Key Responsibilities:Customer Consultation:Understand customer requirements and guide them in selecting suitable fabrics for upholstery, curtains, and other applications.Offer expert advice on colour combinations, textures, and trends.Sales & Cross-Selling:Achieve sales targets for fabrics and related categories.Proactively cross-sell wallpapers, paints, and...


  • Hyderabad, Telangana, India ba72f99f-a46d-44f7-bae8-c13ca2e5def0 Full time ₹ 72,00,000 per year

    About Us:MostEdge (formerly Aboveo) is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every...


  • Hyderabad, Telangana, India Colosseum Tech Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills and...


  • Hyderabad, Telangana, India Targix Technologies Pvt. Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per year

    Tech Support Associate (Freshers / 0–2 Years Experience)Company: Targix Technologies Pvt. Ltd.Location: Madhapur, HyderabadJob Type: Full-timeAbout the Company:Targix Technologies Pvt. Ltd. is a growing digital solutions company focused on transforming healthcare and technology experiences through innovation and customer-centric support. We are expanding...

  • HR Associate

    2 weeks ago


    Hyderabad, Telangana, India Nopal Support Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a proactive and detail-oriented HR Associate with a primary focus on recruitment and talent acquisition. The role involves managing end-to-end hiring processes, coordinating with business leaders, and ensuring a seamless candidate experience, while also supporting other HR operations as needed.Key ResponsibilitiesRecruitment...


  • Hyderabad, Telangana, India Wipro Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilitiesHandle customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.Process customer requests, provide product information, and offer solutions to their needs.Maintain accurate records of all interactions with customers using our CRM system.Desired Candidate ProfileStrong communication skills...


  • Hyderabad, Telangana, India Coinbase Careers Page Full time ₹ 34,19,600 per year

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...