Customer Support Associate

19 hours ago

Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Associate - Account Management

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Job Title: Customer Support Associate

Roles and Responsibilities:

  • Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Skills Required:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice).
  • 0–2 years of experience (freshers welcome).

Work Location:

  • Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
  • Shift: Rotational shifts-includes both day and night
  • 5 days of work,2 day-rotational off

Additional Information:

  • A fast-paced, global work environment where your voice matters.
  • Skills for life: problem-solving, professionalism, adaptability, and communication.
  • A team that feels like family and celebrates every win—big or small.
  • A platform to grow quickly within a global MNC with learning and development opportunities.
  • Recognition and rewards as you shape your career journey.
  • Perks: One way Cab facilities available (within 25 Kms of office location).
Qualifications

High school diploma or equivalent and above.

Additional Information

Disclaimer

Sutherland never asks for payments or favors for job opportunities.

If you receive any suspicious request, please report it to:

Experience LevelMid Level

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