Tech Support Associate

1 day ago

Hyderabad, Telangana, India Targix Technologies Pvt. Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per year

Tech Support Associate (Freshers / 0–2 Years Experience)

Company: Targix Technologies Pvt. Ltd.

Location: Madhapur, Hyderabad

Job Type: Full-time

About the Company:

Targix Technologies Pvt. Ltd. is a growing digital solutions company focused on transforming healthcare and technology experiences through innovation and customer-centric support. We are expanding our team and looking for enthusiastic individuals who are eager to learn, grow, and deliver exceptional technical support to our clients.

Role Overview:

As a Tech Support Associate, you will be the first point of contact for customers seeking technical assistance. You'll diagnose issues, provide solutions, and ensure customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

  • Handle incoming technical support queries via email, chat, or call.
  • Identify, troubleshoot, and resolve hardware/software/network issues.
  • Guide users through step-by-step technical processes.
  • Escalate complex problems to higher-level support when necessary.
  • Maintain detailed records of customer interactions and solutions.
  • Collaborate with internal teams to improve product performance and support experience.

Required Skills & Qualifications:

  • Any Bachelor's degree or diploma in Computer Science, IT, or related field (preferred).
  • 0–2 years of experience.
  • Strong communication and problem-solving skills.
  • Basic understanding of operating systems, networks, and troubleshooting methods.
  • Ability to multitask and work in a fast-paced environment.

What We Offer:

  • Comprehensive training and mentorship.
  • Opportunity to work with cutting-edge technologies.
  • Friendly, collaborative work environment.
  • Growth and career advancement opportunities.

Job Type: Full-time

Experience: 0–2 years

Education: Bachelor's (Preferred)

Location: Madhapur

Job Types: Full-time, Fresher

Pay: ₹8, ₹20,000.00 per month

Work Location: In person

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