
Production Tech Support Executive
3 days ago
Product Tech Support Executive
Experience: 6 months - 3 years
Location: Hyderabad,
Mode of work: Work from Office
Notice Period: Immediate
Role Overview:
Quiktrak
is seeking an accomplished
Product Tech Support Executive
with over 0-3 years of experience to join our dynamic team. This critical role involves providing technical support for our product, ensuring seamless user experiences, and collaborating with the development team on system improvements. The ideal candidate will use their in-depth technical expertise to troubleshoot, resolve issues, and enhance product performance. This is a fantastic opportunity for an experienced tech professional eager to make a meaningful impact in a dynamic, fast-paced environment
Job Responsibilities:
First-Point Resolution:
Actively address customer tickets, aiming for first contact issue resolution.
Master the Product:
Very strong understanding of our software product, including all its features and modules.
Guide and Assist:
Provide users with step-by-step guidance to navigate any challenges they face within the Product.
Bug Detection and Delegation
: Identify system anomalies and liaise with our development team for swift resolution.
Proactive Communication:
Be the bridge between Softwire and our users, providing timely and transparent updates on ticket status.
Close the Loop:
Ensure every ticket is tracked and closed, encapsulating a holistic support journey for our users.
Documentation:
Regularly update our knowledge base with FAQs and resolutions to common problems, thereby aiding in quicker problem resolution in the future.
Continuous Learning:
Stay updated on product changes, enhancements, and updates to provide accurate information and support to users.
Uphold SLA Standards:
Monitor tickets against SLA timelines, ensuring commitments are consistently met.
Educational Qualifications:
Bachelor's or Master's Degree in Computer Science, Engineering, IT or a related field, or equivalent work experience.
Technical Skills Required:
Previous experience in a support or client-facing role in the tech sector.
Adeptness in learning and mastering new software tools.
Exceptional communication and interpersonal skills.
A proactive approach, with a knack for problem-solving.
Familiarity with common support tools and platforms like Zendesk, Jirra etc...
Soft Skills Required:
- Fluency in English to interact effectively with US-based clients is a must.
- Outstanding leadership and organizational skills
- Consultative approach during internal and external discussions.
- Excellent written and verbal communications
- Ability to impress customers and prospects with functional knowledge and understanding of their business.
- Ability to work effectively with offshore teams – have necessary patience and understanding of cultural differences.
-
Product Tech Support Executive
3 days ago
Hyderabad, Telangana, India Quiktrak Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTitle: Product Tech Support ExecutiveLocation: HyderabadMode: Work from OfficeExperience: 0-3 yearsNotice Period: ImmediateRole Overview:Quiktrak is seeking an accomplished Product Tech Support Executive with over 0-3 years of experience to join our dynamic team. This critical role involves providing technical support for our product, ensuring seamless user...
-
tech support
1 day ago
Hyderabad, Telangana, India Targix Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionTargix Technologies is an Ad-tech company with two innovative brands: DoDooH and CMS. DoDooH is a DOOH platform with over 1000 screens in clinics across top metros in India, leveraging AI-based CMS to optimize reach and frequency for advertisers. CMS is a SaaS platform providing AI-based CMS solutions for digital screen owners, ensuring...
-
Customer Support Executive
1 week ago
Hyderabad, Telangana, India Colosseum Tech Full time ₹ 4,00,000 - ₹ 6,00,000 per yearColosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills and...
-
Tech Support Associate
1 day ago
Hyderabad, Telangana, India Targix Technologies Pvt. Ltd Full time ₹ 1,60,000 - ₹ 2,40,000 per yearTech Support Associate (Freshers / 0–2 Years Experience)Company: Targix Technologies Pvt. Ltd.Location: Madhapur, HyderabadJob Type: Full-timeAbout the Company:Targix Technologies Pvt. Ltd. is a growing digital solutions company focused on transforming healthcare and technology experiences through innovation and customer-centric support. We are expanding...
-
Servicenow support engineer
3 days ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob TitleService Management -Tech Support EngineerDutiesQualification & Experience:Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)2+ years providing customer facing technical support (Web based products or e-commerce preferred)2+ years of ServiceNow Development/Admin Experience is mandateIn order to be...
-
Analyst I Product Support
2 weeks ago
Hyderabad, Telangana, India Fanatics, Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearManage the tech production support tasks and activities as per laid down guidelinesProactively monitor alerts and system performance for issues.Run Incident Management processes and Incident Command functions on high severity issues.Create or maintain operational runbooks.Establish feedback loops for discovered production patterns to ensure constant...
-
Analyst I Product Support
1 week ago
Hyderabad, Telangana, India Fanatics Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob DescriptionManage the tech production support tasks and activities as per laid down guidelinesProactively monitor alerts and system performance for issues.Run Incident Management processes and Incident Command functions on high severity issues.Create or maintain operational runbooks.Establish feedback loops for discovered production patterns to ensure...
-
Analyst I Product Support
2 weeks ago
Hyderabad, Telangana, India Fanatics Full time ₹ 6,00,000 - ₹ 12,00,000 per yearManage the tech production support tasks and activities as per laid down guidelinesProactively monitor alerts and system performance for issues.Run Incident Management processes and Incident Command functions on high severity issues.Create or maintain operational runbooks.Establish feedback loops for discovered production patterns to ensure constant...
-
Customer Support Executive
7 days ago
Hyderabad, Telangana, India Glossary Soft Tech Full time ₹ 1,20,000 - ₹ 1,80,000 per yearOpen Recruitment Customer Support ExecutiveWe are hiring Customer Support Executives Immediate JoiningHindi-speaking candidates preferredSalary: 15,000 (Take Home) + Attractive IncentivesInbound Calling (No Targets)
-
Senior Manager, Product Owner T500-20830
7 days ago
Hyderabad, Telangana, India Marriott Tech Accelerator Full time ₹ 1,80,000 - ₹ 2,50,000 per yearAbout Us:Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000...