Servicenow support engineer

3 days ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title

Service Management -Tech Support Engineer

Duties

Qualification & Experience:

  • Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
  • 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
  • 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concept.
  • Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
  • Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
  • Experience troubleshooting web application
  • Experience in troubleshooting Java Script Code.
  • Excellent communication skills (verbal and written)

Skills

Advantageous skills

  • Previous experience in ITSM Implementation
  • Experience providing SaaS support is desirable.

Education

  • Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
  • 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
  • 2+ years of ServiceNow Development/Admin Experience is mandate.

Kindly share your resume to with basic details if interested.

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