Tech Support Associate

3 days ago

Hyderabad, Telangana, India Infinity Learn Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
Technical Support Executive

Location:
Hyderabad (Work from Office)

Qualification:
B.Tech (Mandatory)

Languages Required:
Telugu or Hindi (Mandatory)

Working Days:
Tuesday to Sunday (Monday fixed off)

Job Description
We are looking for a
Technical Support Executive
to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with
Postman
and knowledge of
RESTful API requests
for updating or modifying existing records.

Key Responsibilities

  • Handle both inbound and outbound calls to assist customers with technical issues.
  • Diagnose, troubleshoot, and resolve user issues using Postman.
  • Work with RESTful API requests to update or modify existing records as required.
  • Deliver timely and effective resolutions within defined turnaround time (TAT).
  • Understand the nature of reported issues and apply appropriate problem-solving techniques.
  • Ensure clear and professional communication with users throughout the resolution process.
  • Escalate complex issues to the L2 team and follow up until closure.

Requirements

  • B.Tech in any specialization (mandatory).
  • Proficiency in Telugu or Hindi for effective user communication.
  • Good understanding of APIs, Postman, and basic troubleshooting.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, customer-focused environment.

Skills:- Communication Skills, RESTful APIs and API

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