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Customer Support Associate

3 weeks ago

Hyderabad Telangana, India Jivika Natural Full time

Job Title: Customer Support Executive

Location: Hyderabad

**Salary**: 25K - 30K

Experience: 2 years

**Job Summary**:
**Key Responsibilities**:

- Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices.
- Handle order processing, and shipping updates, and manage returns or exchanges, following up to ensure resolution.
- Collaborate with the sales, marketing, and logistics teams to relay customer feedback and identify areas for improvement.
- Maintain a thorough understanding of Jivika’s product line, staying updated on new products and industry trends.
- Document and update customer records with relevant information, interactions, and resolutions.

**Requirements**:

- Bachelor’s degree or relevant work experience in customer service or support roles.
- Excellent communication skills in English and knowledge of regional languages is a plus.
- Strong problem-solving skills with a customer-centric mindset.
- Ability to manage time effectively, handle multiple inquiries, and prioritize tasks.
- Proficiency in using customer support software and CRM tools.

Pay: ₹25,000.00 - ₹30,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person