
Customer Support Representatives
1 week ago
**Location**:
Vizag Andhra Pradesh IndiaStart Date:
03/18/2024Experience Needed:
0-1- Job Description: Customer Support Representative
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience is beneficial but not always required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using computers and familiarity with CRM software is a plus.
- Ability to remain calm and professional under pressure.
Roles & Responsibilities:
2. Resolve Customer Issues: Address customer concerns, complaints, or technical problems effectively and efficiently.
3. Provide Product Support: Assist customers with product-related questions, troubleshooting, and usage guidance.
4. Process Orders and Returns: Handle order placement, modifications, cancellations, and returns as per company policies.
5. Maintain Customer Records: Accurately document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
6. Educate Customers: Inform customers about product features, promotions, and policies to enhance their overall experience.
7. Upsell and Cross-Sell: Identify opportunities to promote additional products or services that align with customers' needs and interests.
8. Collaborate with Team: Work collaboratively with colleagues and other departments to address complex customer issues or escalate unresolved problems.
9. Meet Performance Targets: Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
10. Stay Updated: Stay informed about company products, services, and policies to provide accurate and up-to-date information to customers.
11. Handle Irate Customers: Remain calm and empathetic when dealing with irate or upset customers, striving to find satisfactory solutions to their issues.
12. Continuous Improvement: Provide feedback on customer issues and suggest improvements to processes, products, or services to enhance overall customer satisfaction.
Customer Support Representatives play a crucial role in ensuring positive customer experiences and maintaining customer loyalty. They serve as the frontline representatives of the company and contribute to its overall success by delivering exceptional service and support.
-
Customer Support Executive
3 weeks ago
Visakhapatnam, India Advitha tech solutions Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
-
Customer Service Representative
24 hours ago
Visakhapatnam, India NetRTech Solutions LLP Full timeJob description Company DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
-
Customer Service Representative
23 hours ago
Visakhapatnam, India NetRTech Solutions LLP Full timeJob description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative...
-
Customer Service Representative
4 weeks ago
Visakhapatnam, India SAN Group Full time**Job Location: Near Rama talkies, Visakhapatnam,** **Interview Location: Gajuwaka.** We are looking for a pleasant Customer Service Representatives, customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they...
-
Customer Support Representative
3 weeks ago
Visakhapatnam, India The Placement Park Full timeURGENT REQUIREMENT: Hiring Customer Support Executives For Reputed International BPO in Visakhapatnam Qualification : UG/G NOTE : NEED TO SPEAK FLUENT ENGLISH AND HINDI Two Way CAB Facility upto 25 Kms. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Night...
-
Customer Support Associate
4 weeks ago
Visakhapatnam, India Alumze Full time**Key Responsibilities**: - **Customer Interaction**: - Provide accurate information regarding products, services, and policies. - Assist customers in troubleshooting technical issues and resolving product/service problems. - **Issue Resolution**: - Identify and assess customers’ needs to achieve satisfaction. - Handle customer complaints, provide...
-
Customer Support Representative
2 weeks ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad/vizag** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication...
-
Customer Support Representative
2 weeks ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication...
-
Customer Care Representative
3 weeks ago
Visakhapatnam, India Tanasvi Technologies Full time**Job Title: Customer Care Representative (Female Only)** **Location: Visakhapatnam** **Salary: INR 15,000 per month** **Company: Train Dhaba** **Key Responsibilities**: Respond to customer inquiries and provide detailed information about our services. Assist customers in making reservations and placing orders. Address and resolve customer issues,...
-
Customer Sales Representative
4 weeks ago
Visakhapatnam, India Medi Transcare Pvt. Ltd. Full time**CSR- Customer Service Representative** **Job description / KRAs**: - Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice - Responsible for collecting field level data as required - Responsible for identifying customer needs and closing...
-
Customer Service Representative
2 weeks ago
Visakhapatnam, India Alumze Full time**Key Responsibilities**: - **Customer Interaction**: - Provide accurate information regarding products, services, and policies. - Assist customers in troubleshooting technical issues and resolving product/service problems. - **Issue Resolution**: - Identify and assess customers’ needs to achieve satisfaction. - Handle customer complaints, provide...
-
Customer Support Executive
4 weeks ago
Visakhapatnam, India SANKAR'S INFRA Full time**Roles & Responsibilities** - Monitor office supplies and place orders when necessary - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - Make out bond calls for the promotion purpose - Responsible for taking or cancelling orders, and obtaining details of customer complaints -...
-
Chat Support Executive Remote
3 weeks ago
Visakhapatnam, India M Fine Technical Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Service
4 weeks ago
Visakhapatnam, India KRAVITO PVT LTD Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain patience when customers are frustrated and have experience working with...
-
IT Client Support Executive
2 weeks ago
Visakhapatnam, India Patra Corporation Full time**Responsibilities**: - Delivers fanatical customer service. - Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users). - Share feature requests and effective workarounds with team members. - Follow up with customers to ensure their technical issues are resolved. - Assist team members while...
-
Logistics Customer Support
6 days ago
Visakhapatnam, Andhra Pradesh, India kadaris software services pvt ltd Full time#We Are Hiring No Sales Required, 5 Day Working. Interview: Both Virtual ( Video) & On-site ( Walk - IN) Location: Visakhapatnam, Andhra Pradesh. Immediate Hiring Job Title: 1. Customer Support Representatives, 2. Team Leads, 3. Quality Lead, 4. Quality Manager, 5. Project Manager. **Job Type**: Full-Time (On-Site) Shift Timing: Night Shifts...
-
Logistics Customer Support
2 days ago
Visakhapatnam, Andhra Pradesh, India kadaris software services pvt ltd Full time#We Are Hiring No Sales Required, 5 Day Working. Interview: Both Virtual ( Video) & On-site ( Walk - IN) Location: Visakhapatnam, Andhra Pradesh. Immediate Hiring Job Title: 1. Customer Support Representatives, 2. Team Leads, 3. Quality Lead, 4. Quality Manager, 5. Project Manager. **Job Type**: Full-Time (On-Site) Shift Timing: Night Shifts...
-
Sales Representative
3 weeks ago
Visakhapatnam, India Metaphorsis Media Solutions Pvt Ltd Full timeWe offer Digital Marketing, Web Developement and App Developement services. to customers. We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engaage customer prospects. **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time Schedule: - Day shift - Morning...
-
Customer Support Executive
7 days ago
Visakhapatnam, India DigiMoney Finance Pvt Ltd Full timeEducate customers on DigiMoney Finance’s products and services. - Promote financial products to drive sales and achieve targets. - Handle customer inquiries and resolve issues promptly. - Collaborate with the sales team for coordinated customer support. - Maintain accurate records in the CRM system. - Stay updated on product knowledge and industry...
-
Sales Representative
4 weeks ago
Visakhapatnam, India GT Doors ( co Sree Ganesh Timber Depot) Full timeOur growth business is looking for a sales representative for our wood products division. We are looking for a professional who can drive traffic and sales for Wooden Doors, Laminate doors and furniture products. **Responsibilities** - Connect with dealers, wholesalers and builders to increase the sales network. - Meet monthly sales targets. - Assist other...