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Virtual Customer Support Representative

4 weeks ago

Visakhapatnam, India SPACE DOT PRIVATE LIMITED Full time

**Responsibilities**:
2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams.

3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their needs.

4. Product Knowledge: Develop and maintain a deep understanding of the company's products or services to provide accurate information and address customer inquiries effectively.

5. Documentation: Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or other relevant platforms.

6. Collaboration: Collaborate with internal teams such as technical support, sales, and operations to address customer issues and provide comprehensive solutions.

7. Quality Assurance: Adhere to company guidelines and standards for customer service, ensuring consistent delivery of exceptional service.

**Requirements**:
2. Customer-oriented mindset: Strong desire to assist and provide exceptional service to customers, with empathy and patience.

3. Problem-solving skills: Proven ability to identify and analyze customer issues and provide appropriate solutions.

5. Adaptability: Ability to work in a fast-paced environment, adapt to changes, and handle challenging customer situations professionally.

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person