Customer Service
3 days ago
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain patience when customers are frustrated and have experience working with computers.
**Customer Service and support Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Job Types**: Full-time, Part-time
**Salary**: ₹8,086.00 - ₹25,233.38 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Vishakhapatnam, Visakhapatnam - 530022, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English, Telugu, Hindi (preferred)
**Speak with the employer**
+91 8688693004
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