Customer Service Representative

2 days ago

Visakhapatnam, India ADROIT SOFTWARE TECHNOLOGY Full time

Job Description:
ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE
REPRESENTATIVE to join our dynamic team and embark on a rewarding
career journey
- Responsible for handling customer inquiries and complaints, providing

information and resolving issues in a prompt and friendly manner
- Act as the first point of contact for customers and play a critical role in

building and maintaining customer loyalty
- Efficiently schedule and confirm customer appointments based on service

availability and customer preferences
- Interact with customers in a friendly and helpful manner to gather necessary

information for appointment scheduling
- Provide information about services, answer customer inquiries, and offer

assistance with any scheduling-related concerns.
- Strive to enhance the overall customer experience by meeting or exceeding

appointment scheduling expectations
- Gather feedback from customers and relay valuable insights to improve

scheduling processes
- Manage inbound and outbound calls to schedule appointments for customers
- Engage with customers to understand their scheduling preferences and

service requirements.
- Utilize scheduling software and tools to book appointments accurately and

efficiently.
- Handle rescheduling requests, cancellations, and any other appointment related inquiries

Skills Required:

- Excellent English language skills (C1 & C2 Level)
- Excellent verbal and written communication skills.
- Ability to communicate professionally and effectively with clients and internal

team members.
- Strong organizational and time-management skills.
- Proactive approach to problem-solving and the ability to handle unexpected

scheduling issues.
- Previous experience in customer service or a client-facing role is preferred.
- Familiarity with scheduling software or appointment booking systems.

Languages:

- English (required)
- Hindi (required)

Flexible to work for 6 Days morning shift
Qualification:
Graduate, diploma or equivalent. Additional education or relevant certifications are a
plus.
**Work Experience : 6 months to 1 year**

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Visakhapatnam, Andhra Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9063531891

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