Customer Service Executive

5 days ago

Visakhapatnam, India optimhire inc. Full time

**Responsibilities**

1. Coordinate with Customer, Operations Team, Shipping Lines, Container Freight Stations and Transporters for timely and systematic delivery of cargo for Import and Export Shipments

3. Obtain invoices from Shipping Lines, Container Freight Stations, Transporters and other vendors for services provided by them for Import and Export Clearances and forward them to accounts team after verification

4. Coordinate with Accounts Team to obtain the Invoice and share it with the customers for payment

5. Resolve any issues in Customs Clearance or any issues post clearance by escalating them to the departmental managers

6. Ensure Import and Export Clearances are being handled in accordance with standards and SOP’s set forth by the company

7. Maintain and Share Daily and Regular Reports - Daily Status Report, Stock Report, Import and Export Reports and other operations reports

**Qualifications**
- Logistics Experience is preferred.
- Excellent verbal and written communication skills
- Fluency in English
- Degree in any field
- Knowledge on Excel, Office, Spreadsheets etc

**Experience**

Minimum 2 Years of Experience in Import and Export from Clearing Housing Industry

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- Import / Export Industry: 2 years (preferred)

Work Location: In person

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