Customer Support Associate

1 week ago

Visakhapatnam, India Alumze Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting technical issues and resolving product/service problems.
- **Issue Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- **Customer Relationship Management**:

- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- **Product and Service Knowledge**:

- Stay updated on product information, changes in services, and company policies.
- Provide customers with product usage advice and technical support.
- **Performance Metrics**:

- Meet personal/team qualitative and quantitative targets.
- Document all interactions in the CRM system accurately.
- Contribute to team effort by accomplishing related results as needed.

**Qualifications**:

- **Education**:

- High school diploma or equivalent; college degree preferred.
- **Experience**:

- Proven customer support experience or experience as a client service representative.
- Experience with CRM systems and practices.
- **Skills**:

- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- **Personal Attributes**:

- Customer-focused and adaptable to different personality types.
- Problem-solving skills with an ability to remain calm under pressure.

Schedule:

- Day shift
- Morning shift

**Language**: Hindi Mandatory

Pay: ₹8,395.92 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**

+91 9154298015

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