Customer Support Associate

1 week ago

Visakhapatnam, India Alumze Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting technical issues and resolving product/service problems.
- **Issue Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- **Customer Relationship Management**:

- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- **Product and Service Knowledge**:

- Stay updated on product information, changes in services, and company policies.
- Provide customers with product usage advice and technical support.
- **Performance Metrics**:

- Meet personal/team qualitative and quantitative targets.
- Document all interactions in the CRM system accurately.
- Contribute to team effort by accomplishing related results as needed.

**Qualifications**:

- **Education**:

- High school diploma or equivalent; college degree preferred.
- **Experience**:

- Proven customer support experience or experience as a client service representative.
- Experience with CRM systems and practices.
- **Skills**:

- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- **Personal Attributes**:

- Customer-focused and adaptable to different personality types.
- Problem-solving skills with an ability to remain calm under pressure.

Schedule:

- Day shift
- Morning shift

**Language**: Hindi Mandatory

Pay: ₹8,395.92 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**

+91 9154298015

  • Customer Support Associate

    2 months ago

    Visakhapatnam, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **Vizag# WFO # International Voice Support # Immediate Hiring # Top MNC** We have an opening for the Vizag location "Customer support Associate" position for International Voice Support. - Qualification - 10+2 / Graduate - Experience - 0 (Fresher ) - Shift - Rotational 24*7 - Cab - one-sided in odd hours. - Working Day - 6 days are working...

  • Virtual Customer Support Associate

    4 weeks ago

    Visakhapatnam, India Amazon.com Full time

    **Work from home with Amazon Customer Service!** **Role**:Customer Service Associate**Job Type**:full-time/part-time - **Location**:Work from home in (Andhra Pradesh), India - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our...

  • Virtual Customer Support Associate

    4 weeks ago

    Visakhapatnam, India Amazon.com Full time

    **Work from home with Amazon Customer Service!** **Role**:Customer Service Associate**Job Type**:full-time/part-time - **Location**:Work from home in (Hyderabad), India - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers...

  • Virtual Customer Support Associate

    4 weeks ago

    Visakhapatnam, India ADCI - Andra Pradesh Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm - Willingness and ability to work...

  • Virtual Customer Support Associate

    3 weeks ago

    Visakhapatnam, India Amazon.com Full time

    **Work from home with Amazon Customer Service!** **Role**:Customer Service Associate**Job Type**:full-time/part-time - **Location**:Telangana, India - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our...

  • Customer Support Representatives

    4 days ago

    Visakhapatnam, India Novisync Full time

    **Location**: Vizag Andhra Pradesh IndiaStart Date: 03/18/2024Experience Needed: 0-1- Job Description: Customer Support Representative - Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - Previous customer service experience is beneficial but not always required. - Excellent communication skills, both...

  • Customer Support Representatives

    2 weeks ago

    Visakhapatnam, India Novisync Full time

    **Location**: Visakhapatnam Andhra Pradesh IndiaStart Date: 03/18/2024- Job Description: Customer Support Representative - Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - Previous customer service experience is beneficial but not always required. - Excellent communication skills, both verbal and...

  • Customer Experience Associate Iv

    2 weeks ago

    Visakhapatnam, India CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iii

    3 weeks ago

    Visakhapatnam, India CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iii

    2 weeks ago

    Visakhapatnam, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate Iii

    2 weeks ago

    Visakhapatnam, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate Iii

    2 weeks ago

    Visakhapatnam, India CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iii

    3 weeks ago

    Visakhapatnam, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Support

    3 weeks ago

    Visakhapatnam, India The Placement Park Full time

    Location: vizag (Andhra pradesh) Job role: customer support Languages: good English, Hindi Qualification: UG/G/PG Age criteria: 18 to 35 years Shifts: 6 working days, 1 rotational week off **Salary**: fresher: 17,900ctc, 14000 in hand 2 Way cab facility **Job Types**: Full-time, Fresher **Salary**: ₹14,000.00 - ₹17,000.00 per month Schedule: -...

  • Customer Support Executive

    2 months ago

    Visakhapatnam, India Advitha tech solutions Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    2 days ago

    Visakhapatnam, India Advitha tech solutions Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Experience Associate III

    4 weeks ago

    Visakhapatnam, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer / System Support

    2 months ago

    Visakhapatnam, India Kravito Private Limited Full time

    **Company Overview**:Kravito is a Startup food delivery service company dedicated to bringing delicious meals from local restaurants to customers' doorsteps. With a passion for food and exceptional customer service, Kravito has become a trusted name in the food delivery industry. **Position Overview**:As a Customer Support Executive at Kravito, you play a...

  • Customer Experience Associate III

    1 month ago

    Visakhapatnam, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    7 days ago

    visakhapatnam, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...