Customer Experience Associate Iii

2 weeks ago

Visakhapatnam, India CONDUENT Full time

**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.

**Functional Knowledge**
- Has developed skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports to achieve company goals by helping teams to integrate and work together.

**Impact**
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.

**Leadership**
- May give informal guidance to junior team members.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- 1-3 years of experience in Voice Process (both Inbound or outbound calls)
- Willing to work in night shift and Sunday working as well (Weekdays off)
- Good English verbal skills required
- Provide product and service information to customers
- Identify and escalate issues to supervisors.
- Respond to customer's issues on TAT
- Should have bachelors degree

**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

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