![Novisync](https://media.trabajo.org/img/noimg.jpg)
Customer Support Representatives
5 days ago
**Location**:
Vizag Andhra Pradesh IndiaStart Date:
03/18/2024Experience Needed:
0-1- Job Description: Customer Support Representative
- Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience is beneficial but not always required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using computers and familiarity with CRM software is a plus.
- Ability to remain calm and professional under pressure.
Roles & Responsibilities:
- 2. Resolve Customer Issues: Address customer concerns, complaints, or technical problems effectively and efficiently.
- 3. Provide Product Support: Assist customers with product-related questions, troubleshooting, and usage guidance.
- 4. Process Orders and Returns: Handle order placement, modifications, cancellations, and returns as per company policies.
- 5. Maintain Customer Records: Accurately document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
- 6. Educate Customers: Inform customers about product features, promotions, and policies to enhance their overall experience.
- 7. Upsell and Cross-Sell: Identify opportunities to promote additional products or services that align with customers' needs and interests.
- 8. Collaborate with Team: Work collaboratively with colleagues and other departments to address complex customer issues or escalate unresolved problems.
- 9. Meet Performance Targets: Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- 10. Stay Updated: Stay informed about company products, services, and policies to provide accurate and up-to-date information to customers.
- 11. Handle Irate Customers: Remain calm and empathetic when dealing with irate or upset customers, striving to find satisfactory solutions to their issues.
- 12. Continuous Improvement: Provide feedback on customer issues and suggest improvements to processes, products, or services to enhance overall customer satisfaction.
- Customer Support Representatives play a crucial role in ensuring positive customer experiences and maintaining customer loyalty. They serve as the frontline representatives of the company and contribute to its overall success by delivering exceptional service and support.
-
Customer Support Representatives
2 weeks ago
Visakhapatnam, India Novisync Full time**Location**: Visakhapatnam Andhra Pradesh IndiaStart Date: 03/18/2024- Job Description: Customer Support Representative - Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - Previous customer service experience is beneficial but not always required. - Excellent communication skills, both verbal and...
-
Customer Support Representative
2 weeks ago
Visakhapatnam, India Rozgaarwala.com Full time*HIRING FOR MNC!!!* CUSTOMER SERVICE REPRESENTIVE AT VIZAG!!! Profile - Customer Service Representative - Non voice process Location - VIZAG Experience 1 Year mandatory in any stream. Graduation mandatory Salary - 1.80 to 2.90 LPA + allowances Language - English and hindi speaking skills is required. Immediate joining EXPERIENCE CANDIDATES can...
-
Customer Support Representative
1 week ago
Visakhapatnam, India Adroit Software Technology Full timeJob Description: - ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE - REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a...
-
Customer Support Representative
2 weeks ago
Visakhapatnam, India ADROIT SOFTWARE TECHNOLOGY Full timeJob Description: - ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a...
-
Customer Support Executive
3 days ago
Visakhapatnam, India Advitha tech solutions Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
-
Customer Support Representative
1 day ago
Visakhapatnam, India The Placement Park Full timeURGENT REQUIREMENT: Hiring Customer Support Executives For Reputed International BPO in Visakhapatnam Qualification : UG/G NOTE : NEED TO SPEAK FLUENT ENGLISH AND HINDI Two Way CAB Facility upto 25 Kms. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Night...
-
Customer Support Associate
1 week ago
Visakhapatnam, India Alumze Full time**Key Responsibilities**: - **Customer Interaction**: - Provide accurate information regarding products, services, and policies. - Assist customers in troubleshooting technical issues and resolving product/service problems. - **Issue Resolution**: - Identify and assess customers’ needs to achieve satisfaction. - Handle customer complaints, provide...
-
Customer Support Representative
3 weeks ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication...
-
Customer Support Representative
3 weeks ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad/vizag** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication...
-
Customer Support Representative
2 weeks ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication...
-
Virtual Customer Support Representative
1 week ago
Visakhapatnam, India SPACE DOT PRIVATE LIMITED Full time**Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...
-
Customer Service Representative
2 weeks ago
Visakhapatnam, India ADROIT SOFTWARE TECHNOLOGY Full timeJob Description: - ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey. - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner. - Act as the first point of contact for customers and play a...
-
Customer Care Representative
2 weeks ago
Visakhapatnam, India Tanasvi Technologies Full time**Job Title: Customer Care Representative (Female Only)** **Location: Visakhapatnam** **Salary: INR 15,000 per month** **Company: Train Dhaba** **Key Responsibilities**: Respond to customer inquiries and provide detailed information about our services. Assist customers in making reservations and placing orders. Address and resolve customer issues,...
-
Customer Care Representative
2 weeks ago
Visakhapatnam, India Tanasvi Technologies Full time**Job Title**: Customer Care Representative (Female Only) **Location**: Visakhapatnam **Salary**: INR 15,000 per month **Company**: Train Dhaba **Key Responsibilities**: - Respond to customer inquiries and provide detailed information about our services. - Assist customers in making reservations and placing orders. - Address and resolve customer issues,...
-
Customer Care Representative
2 months ago
Visakhapatnam, India Tanasvi Technologies Full time**Job Title: Customer Care Representative (Female Only)** **Location: Visakhapatnam** **Salary: INR 15,000 per month** **Company: Train Dhaba** **Key Responsibilities**: Respond to customer inquiries and provide detailed information about our services. Assist customers in making reservations and placing orders. Address and resolve customer issues,...
-
Customer Support Representative Bpo
1 week ago
Visakhapatnam, India RinixWeb Full timeCustomer Support Role Requirement: 12th or Bachelor's Degree, Good communication skills, Knowledge of MS Office and Google Services Languages: Telugu, Hindi, English. **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: -...
-
Customer Service Representative
3 weeks ago
Visakhapatnam, India Alumze Full time**Key Responsibilities**: - **Customer Interaction**: - Provide accurate information regarding products, services, and policies. - Assist customers in troubleshooting technical issues and resolving product/service problems. - **Issue Resolution**: - Identify and assess customers’ needs to achieve satisfaction. - Handle customer complaints, provide...
-
Customer Service Representative
2 weeks ago
Visakhapatnam, India Adroit Software Technology Full timeADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a critical role...
-
Customer Service Representative
2 weeks ago
Visakhapatnam, India ADROIT SOFTWARE TECHNOLOGY Full timeJob Description: ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a...
-
Customer Support Executive
4 weeks ago
Visakhapatnam, India SANKAR'S INFRA Full time**Roles & Responsibilities** - Monitor office supplies and place orders when necessary - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - Make out bond calls for the promotion purpose - Responsible for taking or cancelling orders, and obtaining details of customer complaints -...