Customer Care Representative
7 months ago
**Job Title**: Customer Care Representative (Female Only)
**Location**: Visakhapatnam
**Salary**: INR 15,000 per month
**Company**: Train Dhaba
**Key Responsibilities**:
- Respond to customer inquiries and provide detailed information about our services.
- Assist customers in making reservations and placing orders.
- Address and resolve customer issues, complaints, and concerns in a timely and professional manner.
- Maintain a positive and empathetic attitude when interacting with customers.
- Ensure customer satisfaction through effective communication and adept problem-solving.
- Keep accurate records of customer interactions and follow up on pending inquiries.
**Requirements**:
- Proficiency in both Hindi and English is mandatory.
- Strong communication skills, both written and verbal.
- Dedication to delivering exceptional customer service.
- Patience and the ability to handle challenging situations with professionalism.
- Basic computer skills for data entry and record-keeping.
- Prior customer service experience is advantageous but not mandatory.
**Salary**: ₹14,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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