IT Client Support Executive
2 weeks ago
**Responsibilities**:
- Delivers fanatical customer service.
- Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Assist team members while communicating with Customer Support Representatives.
- Proven team player mentality.
Qualifications:
- 3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
- Strong written and verbal English communications skills.
- Convent educated
- Familiarity with Customer Service Oriented industry is a plus
- Worked in a Corporate setting supporting US clients
- Flexible working in all shifts 24*5.
- Experience in help desk ticketing, MFA and remote support tools.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience while handling tough cases.
- University degree.
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