Customer Support Help Desk

**First-Level Support**: - Diagnose and resolve basic hardware, software, and network issues according to established guidelines and procedures. - Escalate more complex problems to higher-level support tiers or appropriate teams, ensuring accurate documentation of issues. **Issue Tracking & Documentation**: - Create clear and concise incident tickets,...

Helpdesk Support Executive Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call center. 6. Management and resolve customer...

Shift Timings: US ShiftBringsL1,L2 IT support of hardware and software computer's configurations , focused on the principal components required for a minimum performance ofIT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management...

Shift Timings: US ShiftBringsL1,L2 IT support of hardware and software computer’s configurations , focused on the principal components required for a minimum performance ofIT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management...

Shift Timings: US ShiftBrings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management...

Shift Timings: US ShiftBrings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management...

Shift Timings: US Shift Brings L1,L2 IT support of hardware and software computer’s configurations , focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management Procedures....

Shift Timings: US ShiftBrings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management...

Shift Timings: US Shift Brings L1,L2 IT support of hardware and software computer’s configurations , focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management Procedures....

Shift Timings: US ShiftBrings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management...

Job Title: IT Support Specialist Company: Tech Solutions Inc. Shift Timings: US Shift Brings Level 1 and Level 2 IT support for hardware and software computer configurations, focusing on key components necessary for optimal IT Services performance: CPU RAM Network Operating System Drivers Office 365 Responsibilities: 3 years of...

Shift Timings: US ShiftBrings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management...

Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

Job description - Troubleshoot and resolve various hardware and software issues - Assist in the movement and set up of hardware - Assist with software set-up and configuration, and desktop hardware. - Assist customers with Windows OS and Mac OS. - Exceptional customer service skills with the demonstrated ability to build long-term relationships. -...

JD for Helpdesk Support Role - Helpdesk Support Executive 1. Minimum qualification is Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. Experience of at least one year in a call centre. 6. Management...

JLL supports the Whole You, personally and professionally. **You will also be responsible for**: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a...

Engineer/diploma holder with required certification with minimum experience at L2 level in reputable organizations employed directly or through an infrastructure management vendor. (Freshers are also welcome) - Able to handle International Inbound Calls(US/UK/Australia) - Excellent analytical, time management, and problem-solving skills. - Excellent verbal...

JLL supports the Whole You, personally and professionally.You will also be responsible for:Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.Maintaining a hospitality...

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...