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System Admin
4 weeks ago
**Responsibility**
**System Admin**
- Perform server administration tasks (I.e.: user/group, security permissions, module settings); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain when needed
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups
- Enhancing user guide in order to support Deployment team
**Customer Support**
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Advise on company information
- Act as the company gatekeeper
**Requirements**:
- Strong technical knowledge to ensure data flow how it works & automate to clients
- Ability to interact with customers & extract ticket to solve it
- Experience deploying SaaS and Services solutions
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM & ERP systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Pay: ₹53,000.00 - ₹72,000.00 per month
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