IT Help Desk Support

6 hours ago


Noida, India VTPT Pvt Ltd. Full time

Job description
- Troubleshoot and resolve various hardware and software issues
- Assist in the movement and set up of hardware
- Assist with software set-up and configuration, and desktop hardware.
- Assist customers with Windows OS and Mac OS.
- Exceptional customer service skills with the demonstrated ability to build long-term relationships.
- Exceptional communication skills, both written and verbal.
- Ability to excel in a team-focused environment.
- Excellent problem-solving skills combined with a demonstrated ability to learn new technologies and processes.
- Ability to juggle multiple responsibilities under tight deadlines.
- You have demonstrated your ability to function effectively in a fast-paced, multifaceted environment.
- You have strong analytical and decision-making abilities.

**Requirements**:

- College degree in computer science or similar
- Thorough understanding of MS-Office, Windows OS, Mac OS, iOs and android
- Have strong organizational and problem-solving skills
- Be customer service oriented and have the ability to multitask and work in a fast-paced environment
- Able to work independently and in a team environment
- Commitment to travel as needed;
- Experience of two years is a must.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Work from home

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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