Customer Support Role
3 weeks ago
**Job Title**:Customer Support role**
**experience : 1 - 3 years**
**Salary : 4 - 5 lacs p.a**
**Location**: Nagpur, Hexaware BPS
**Job Type**: Full Time
**Working Hours**: 9:30 am - 6:30 pm, Monday to Saturday
**Interview Timings**: 11:00 am - 4:00 pm, Monday to Saturday
**Roles and Responsibilities**:
- Provide exceptional customer service and support to clients.
- Follow up with customers to ensure their needs and expectations are met.
- Maintain a strong customer service orientation throughout all interactions.
- Handle customer inquiries and complaints with professionalism and patience.
- Utilize company policies and tools to document contact topics and actions taken.
- Work effectively with team members to provide seamless customer support.
- Demonstrate clear, polite, and professional written and verbal communication.
- Escalate customer issues appropriately and in a timely manner.
- Achieve productivity and quality standards set by the company.
**Skills and Qualifications**:
- Excellent communication skills in English, both written and verbal.
- Ability to type a minimum of 25 words per minute.
- Experience in handling difficult or irate customers effectively.
- Ability to adjust behavior and communication to accommodate diverse individuals.
- Professional and positive demeanor.
- Graduation is preferred but not mandatory.
- Experience in IT - Hardware / Networking is a plus.
- Freshers are welcome to apply.
**Benefits**:
- Competitive salary package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Pick and Drop service available for employees.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8793038180
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