Customer Support Executive

2 weeks ago


Nagpur, India Valethi Technologies Full time

**Job Information**:
Industry
- IT Services

City
- Nagpur

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 440002

**About us**:
CREATORS OF BETTER BUSINESS OPERATIONS

We help companies remove process chaos and fast-track business outcomes. We have been helping small to mid-sized and enterprise companies across industries from distribution and manufacturing to consumer goods and health care to achieve greater process efficiency, intelligent and faster decision-making and agility to respond to competitive pressures and transform customer experiences.

Key Responsibilities:

- Manage day to day support requests and tickets received via Zendesk ensuring all SLA obligations are met regarding response and resolution times
- Provide timely and effective technical support to our global user base
- Work closely with the Global Customer Support Manager to ensure that customer service goals and objectives are met for the region
- Diagnose and resolve complex technical issues, including software bugs and system configuration issues
- Escalate product issues to the Global Customer Support Manager as per standard SLA
- Monitor and report on customer satisfaction metrics, identifying opportunities for improvement
- Stay up-to-date with new product features and technical updates as needed
- Participate in the development and implementation of new policies, procedures, and training programs to ensure consistent delivery of high-quality customer support

**Requirements**:
Qualifications:

- 3+ years of experience in technical customer support
- Strong understanding of cloud-based marketing execution platforms and related technologies
- Experience with customer service software and ticket management systems
- Excellent communication and interpersonal skills,
- Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
- Ability to work independently and as part of a team

**Benefits**:

- This is Jr Executive, who would work with Customer Support Manager (L1) in UK shift.



  • Nagpur, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** Designation: Customer Service Associate (Bengali Process) Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Bengali...


  • Nagpur, India Ciferon Full time

    **Job** **Description** **Job Title-Field Customer Support Executive** Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is support and services....


  • Nagpur, India Fotovilla Full time

    We are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...


  • Nagpur, India Anacon Laboratories Pvt Ltd Full time

    **Client/Customer Support Executive** - With minimum 1 year experience - Good Verbal and written communication skills required - Taking follow up from clients & Customers - Explaining about testing parameters and criteria - Resolving customer complaints brought to attention - Qualification B.Sc / M.Sc [Preferred] **Job Types**: Full-time, Regular /...


  • Nagpur, Maharashtra, India FiatPayments pvt ltd Full time

    **Job Title: Customer Support Executive** **Overview**: As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support across various communication channels. You will serve as the primary point of contact between the company and its customers,...


  • Nagpur, India Leo Coders Pvt. Ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. - Conducting quality...


  • Nagpur, India Altius Customer Services Pvt. Ltd. Full time

    **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - 6 months experience in BPO (mandatory) or in Sales & Pre-sales for 1 year Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹21,000 per month Number of Vacancy: 20 **Requirements**: - Should be ready to work for the Voice process - Must...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...


  • Nagpur, India Actics Technologies Pvt. Ltd. Full time

    **Designation: Customer Service Associate** **Process Type - Voice** **Experience - 6 months experience in BPO (mandatory)** Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in English and Bengali. - Clarity of speech...


  • Nagpur, India Thinkersteps Technologies Pvt Ltd Full time

    Job Role: - 1.Resolving customer complaints brought to your attention 2. Understanding the products and services provided by the company. 4. Resolving customer complaints and queries. 5. Providing detailed information to customers. 6. Offering exceptional customer service and satisfaction. 7. Following up with customers for any further information. 8....


  • Nagpur, India Sath Outsourcing Service pvt. Ltd. Full time

    Flipkart Voice process - Customer Support Associate (Attend Customer calls related to queries, requests, complaints ) Location: -Work from Home Qualification: -12 pass/Any graduates Fresher also can apply Language: - Excellant communication in English,Hindi **Salary**: - 18K CTC, on hand 14k-15k No leaves in first 90 days Have to keep camera on while...


  • Nagpur, India Day Care Surgery Services India Full time

    **Responsibilities**: 1. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. 2. Works to ensure all sales organization objectives are assigned in a timely fashion. 3. Good communication skill to talk to domestic and overseas patients. 5. Builds peer support...


  • Nagpur, India Actics Technologies Pvt. Ltd. Full time

    **Job description** **Designation: Customer Service Executive(International voice process)** **Process Type - Voice** **Experience - 6 months experience in BPO (mandatory)** Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command &...


  • Nagpur, India Anacon Laboratories Full time

    **Job Requirements**: - Must have an experience of at least 1 year in front-end Customer support. - Must have expertise in handling client queries in a prompt, active, and proactive manner. - Must have good communication skills - written and verbal, in English and Hindi languages. - Ability to multi task, being a self-starter are a must. - Problem-solving...


  • Nagpur, India Ciferon Full time

    Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive for voice process who has a...


  • Nagpur, India Malu Technologies Pvt. Ltd. Full time

    **Job description** **Responsibilities**: 1. Customer Support: - Provide accurate and comprehensive information about our products, services, and company policies. - Resolve customer complaints, issues, and concerns effectively, aiming for first-call resolution whenever possible. - Escalate complex or unresolved problems to the appropriate department or...


  • Nagpur, India Actics Technologies Pvt. Ltd. Full time

    **Designation: Customer Service Associate-International Voice Process** **Process Type - Voice** **Experience - 6 months experience in BPO (mandatory)** Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in English and...


  • Nagpur, India Medex Technology Full time

    _Job Description _ - _Attend Indiamart calls_ - Timely follow up with customer till complain resolve and customer satisfied - Maintain smooth network. JD for Backend support: - Sales order preparation and execution. - Coordinate with sales team - Payment Follow ups. - Follow up with customers for upcoming requirement. - Data maintain. - Any other assigned...

  • IT Support Executive

    4 weeks ago


    Nagpur, India VyClean Solutions Full time

    Implementation and support of company’s software products Provide client support ( onsite and online ) Handling client issues New client training for software functionality to get most of out software products Key Skills: Good understanding about software products and development. Good communication skill. Must be self-managed, responsive, and dedicated...

  • IT Support Executive

    4 weeks ago


    Nagpur, India Vaidya Industries Full time

    Opening for **IT Support Executive(Male)** Fresher/Experience (with Good communication Skill/**Fluency in English)** Salary : 10000 to 15000/ - Education: - Any IT Graduate /Dipolma/ BE (IT) For more information or Query **send** **resume**: hrvaidyaindustries(at)gmail(dot)com **Contact**: 9130010623/ 8799918381(whatapp no) khasara No. 89, Besa Ghogli...