Customer Support Executive
2 weeks ago
**Job Title: Customer Support Executive**
**Overview**:
As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support across various communication channels. You will serve as the primary point of contact between the company and its customers, embodying professionalism, empathy, and a commitment to delivering outstanding service.
**Responsibilities**:
- **Issue Resolution**: Diagnose and troubleshoot customer problems, providing accurate information and timely solutions while adhering to company policies and procedures.
- **Product Knowledge**: Develop a comprehensive understanding of the company's products or services to effectively address customer queries and provide appropriate guidance and support.
- **Customer Advocacy**: Advocate for customers' needs and feedback within the organization, liaising with relevant departments to ensure timely resolution of issues and continuous improvement of products and services.
- **Documentation**: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions using the company's CRM system or other designated tools.
- **Communication**: Communicate product updates, service changes, and relevant information to customers in a clear and concise manner, ensuring they are informed and satisfied with the company's offerings.
- **Quality Assurance**: Adhere to established quality standards and service level agreements (SLAs) to consistently deliver high-quality support and exceed customer expectations.
- **Team Collaboration**: Collaborate with cross-functional teams such as sales, product development, and marketing to address customer needs effectively and contribute to overall customer success initiatives.
- **Continuous Improvement**: Stay updated on industry trends, customer preferences, and best practices in customer support to identify opportunities for process improvement and enhance the overall customer experience.
**Qualifications**:
- Bachelor's degree in business, communication, or related field preferred.
- Proven experience in customer support or a similar customer-facing role.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using CRM software and other relevant tools.
- Empathy and a genuine desire to help customers resolve their issues.
- **Benefits**:
- Competitive salary and performance-based incentives.
- Health insurance, retirement plans, and other benefits.
- Opportunities for career growth and professional development.
- Positive work environment with supportive colleagues.
- Employee discounts or perks on company products/services.
**Salary**: From ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8554994621
-
Customer Support Associate
4 weeks ago
Nagpur, India Altius Customer Services Pvt Ltd Full timeHiring for Customer Support Associate (Tele sales) - Excellent Communication Skills - Minimum 1 year of Experience in Sales - Should have sales closure knowledge - Notice Period - Immediate Joiner **Salary**: ₹200,000.00 - ₹300,000.00 per year Ability to commute/relocate: - Nagpur, Maharashtra: Reliably commute or planning to relocate before starting...
-
Customer Service Associate bengali Process
4 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...
-
Customer Support Executive
4 weeks ago
Nagpur, Maharashtra, India Thinkersteps Technologies Pvt Ltd Full timeWe are seeking a skilled and dynamic Customer Support Executive who possesses not only exceptional customer service skills but also technical proficiency and experience with Tally software. In this role, you will be responsible for providing excellent customer support to our clients, resolving their queries, and ensuring their satisfaction with our products...
-
Customer Support Executive
1 month ago
Nagpur, India Avestan technologies Full timeJob Title: Customer support executive - Domestic and International Skills: English Excellent Communication Skills for International and Hindi Excellent Communication Skill for Domestic Requirement: UG/Graduate/PG Shifts: Rotational shifts for 9hrs Pickup and Drop Facility Available Fresher And Experience both can apply Male Female Both can...
-
Customer Support Representative
7 days ago
Nagpur, Maharashtra, India Jobseeks 4u consultancy services Full timeImmediate Joiners & 15 days of NP Preferable!!!!!! Interview Location: Nagpur Job Location:Pune Skill**:Customer support** **Designation: S**r. Process Executive/Process** **Job Description**: * Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Open to work in 24*7 and work from office environment - Analytical problem...
-
Customer Support Executive
1 month ago
Nagpur, India Anacon Laboratories Pvt Ltd Full time**Client/Customer Support Executive** - With minimum 1 year experience - Good Verbal and written communication skills required - Taking follow up from clients & Customers - Explaining about testing parameters and criteria - Resolving customer complaints brought to attention - Qualification B.Sc / M.Sc [Preferred] **Job Types**: Full-time, Regular /...
-
Customer Service Associate
1 month ago
Nagpur, India Altius Customer Services Pvt Ltd Full time**Customer Service Associate** - Job Details & Requirements_ Designation: Customer Service Associate Process Type Experience - min 6 months experience (Preferable) Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month - Requirements_ Must have a excellent command & fluency in English. Clarity of speech and thought is expected...
-
Customer Support Executive
4 weeks ago
Mumbai, Maharashtra, India MEDDIRECT Full timeCompany Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...
-
Customer Support Executive
1 month ago
Mumbai, Maharashtra, India The Sleep Company Full time**We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...
-
Telesales Executive
4 weeks ago
Nagpur, India Altius Customer Services Pvt. Ltd. Full timeWe are looking for an enthusiastic Tele-sales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the calls and maintaining good customer relationships. An effective tele-sales executive must be an excellent communicator and have superior people skills. **Key Responsibilities** - Contacting...
-
Customer Care Executive
1 month ago
Nagpur, Maharashtra, India Hiring hub consultancy Full timeCustomer care executive Any Graduate any 6 month experience, voice process, decent comm skills Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support,...
-
Social Media Executive
1 month ago
Nagpur, India Citius Customer Services Full time**Designation: Social Media Executive_Pay Per Click** **Job Type**: Full Time Work Experience: 0.6-1 year Educational Qualification: Graduate or Equivalent **Salary**: 15k-20k Gross Salary Creating/Managing Paid campaigns on Facebook, LinkedIn and other social media networks. Optimizing ad copies and landing pages for better results Experiment with...
-
Support Executive
4 weeks ago
Nagpur, India NGRT Systems Full timeJob description - Setting up and configuring of new devices after the purchase and billing - Resolving escalated customer complaints - Providing Support services to customers like: device activation, data transfers, troubleshooting, configuration etc. - Doing customer trainings - Attending Outbound customer calls - Maintaining in store and outbound client...
-
Back Office Executive-customer Support
1 month ago
Nagpur, Maharashtra, India Dhuni Constructions Pvt.Ltd. Full timeUnderstand clients query on phone call - Collect queries -Data management - Fielding incoming phone calls - Performing administrative duties - General office work and record keeping - Completing tasks within regulatory compliance - Supporting sales staff, Human Resources, or the marketing team. - Handling customer queries on phone - Co-ordinate with the...
-
Customer Support Executive
4 weeks ago
Malad, Mumbai, Maharashtra, India Xpertalk Infotech Full timeAs a **Customer Support Executive**, you will be responsible for handling customer inquiries, and complaints. **Key Responsibilities-** - Troubleshoot customer issues and provide solutions in a timely manner - Maintain accurate records of customer interactions and transactions - Meet or exceed established customer satisfaction goals **Requirements-** -...
-
Customer Support Executive
1 month ago
Chandivali, Mumbai, Maharashtra, India Shiksit Full timeWe are looking for customer support executive (minimum 6 month of experience) - **Title: Customer Support Executive**_ Location: Chandevali **Salary: 21000-23000 per month+ pf+esi** Timing: 8am-8pm anytime between with a rotational week off - We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support...
-
Customer Care Executive
4 weeks ago
Nagpur, Maharashtra, India AnugrahHrservices Full time# **Job Description: Costumer care Executive** # **Company Overview** **Just Dial** is a leading local search engine and business directory platform that connects consumers with local businesses. Our mission is to make information accessible and convenient for users seeking products, services, and businesses in their vicinity. # **Position: Sales...
-
Remote Customer Support Executive
4 weeks ago
Solapur, Maharashtra, India Fotovilla Full timeWe are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...
-
Customer Support Executive
1 month ago
Prabhadevi, Mumbai, Maharashtra, India EDGE ON MANPOWER LLP Full time**Job Duties and Responsibilities of Client Service Executive** Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction. **Role & Responsibility**: Customer Interaction: Assist customers in...
-
Customer Support Executive
7 days ago
Prabhadevi, Mumbai, Maharashtra, India EDGE ON MANPOWER LLP Full time**Job Duties and Responsibilities of Client Service Executive** Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction. **Role & Responsibility**: Customer Interaction: Assist customers in...