Technical Support Engineer

2 weeks ago

Nagpur, India KC Overseas Education Full time
We are a dynamic and innovative product-based company seeking a highly skilled Technical Support Engineer to join our growing team. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance and support to our valued customers.Your expertise and dedication will be instrumental in ensuring customer satisfaction and building strong relationship with them.

Responsibilities:

Provide efficient technical support to customers via various channels (email, phone, chat), ensuring timely resolution of issues.Analyze and troubleshoot complex technical problems related to our products and services.Collaborate with cross-functional teams, including developers and product managers, to address customer issues and escalate when required.Maintain detailed records of customer interactions and solutions in our support system.Proactively identify recurring issues and provide feedback to the development team for product improvement.Assist in creating/updating support documentation, knowledge base articles, and FAQs for customer self-help.Ensure exceptional customer service, ensuring a positive customer experience throughout the support process.Stay updated with product knowledge, industry trends, and technological advancements to address customer inquiries effectively.

Qualifications:Minimum 3 to 4 years of experience in a technical support role in product organizations.Proven experience as a Technical Support Engineer in a product-based company.Proficiency in SQL language with at least 2 years of practical experience, adept at handling database queries.Knowledge of the Marathi language (advantageous).Basic experience in Python (plus) for contributions to Python-based solutions and projects.Familiarity with Fresh desk/Help Desk management and Jira tools (beneficial) to streamline support processes.Bachelor’s degree in computer science, Information Technology, or a related field.Excellent problem-solving skills, capable of handling complex technical challenges.Exceptional communication skills (both written and verbal) with a customer-centric approach.Ability to multitask and thrive in a fast-paced, dynamic environment.

What We OfferIndustry-best perksA phenomenal work environment, with massive ownership and growth opportunitiesQuick iterations and deployments – fail-fast attitude.Opportunity to work on cutting edge technologies, and lead teams in the future.Create a massive, and direct impact of the work you do in the lives of people across the globe.

  • Java - Technical Lead Engineer

    3 weeks ago

    Nagpur, India Accrualify Inc Full time

    Roles & ResponsibilitiesMaintain thorough subject matter expertise of the functionality and solution architectureWrite code for Proof-of-concepts and prototypes in support of solution architecture activitiesSupervise the general planning (schedules, holidays)Provide the controls and information on what we are improving Performance managementAbility to review...

  • Java - Technical Lead Engineer

    4 weeks ago

    nagpur, India Accrualify Inc Full time

    Roles & Responsibilities Maintain thorough subject matter expertise of the functionality and solution architecture Write code for Proof-of-concepts and prototypes in support of solution architecture activities Supervise the general planning (schedules, holidays) Provide the controls and information on what we are improving Performance management Ability to...

  • Technical Support Engineer

    4 weeks ago

    nagpur, India COURSEFINDER.AI Full time

    About us : Coursefinder.ai is a cutting-edge platform dedicated to simplifying the challenging task of finding and applying to global universities. Our tech-driven solutions empower international students and recruitment partners to navigate the complex landscape of higher education effortlessly.With advanced data analytics and proprietary algorithms,...

  • Technical Support Engineer

    2 weeks ago

    Nagpur, India COURSEFINDER.AI Full time

    About us : Coursefinder.ai is a cutting-edge platform dedicated to simplifying the challenging task of finding and applying to global universities. Our tech-driven solutions empower international students and recruitment partners to navigate the complex landscape of higher education effortlessly.With advanced data analytics and proprietary algorithms,...

  • Technical Support Engineer

    2 weeks ago

    Nagpur, India COURSEFINDER.AI Full time

    About us : Coursefinder.ai is a cutting-edge platform dedicated to simplifying the challenging task of finding and applying to global universities. Our tech-driven solutions empower international students and recruitment partners to navigate the complex landscape of higher education effortlessly.With advanced data analytics and proprietary algorithms,...

  • Cloud Support Engineer

    4 weeks ago

    Nagpur, India Aricent Full time

    Profile : Cloud Support Engineer (E0)Job Description :Roles & Responsibilities :- Should have hands-on experience with Linux and Windows OS setup.- Should be familiar with monitoring tools Cloud watch and other cloud tools etc.- Familiarity with other AWS services such as Account creation, VPC, Cloud Front, IAM, ALB, EC2, RDS, Route 53, Auto scaling, Lambda,...

  • Technical Lead

    4 hours ago

    nagpur, India HCLTech Full time

    (1.) To ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations). (2.) To be responsible for providing technical guidance or...

  • Sales Engineer

    3 weeks ago

    Nagpur, India AMEC Technology Pvt Ltd Full time ₹ 20,000 - ₹ 70,000

    Company Overview:Amec Mobility Pvt Ltd is a leading provider of cutting-edge technology solutions specializing in the automobile and OEM (Original Equipment Manufacturer) modules. With a commitment to innovation and excellence, we empower our clients in the automotive industry with advanced technologies and modular solutions.Position: Sales EngineerLocation:...

  • Sales Engineer

    4 hours ago

    nagpur, India AMEC Technology Pvt Ltd Full time

    Company Overview: Amec Mobility Pvt Ltd is a leading provider of cutting-edge technology solutions specializing in the automobile and OEM (Original Equipment Manufacturer) modules. With a commitment to innovation and excellence, we empower our clients in the automotive industry with advanced technologies and modular solutions.Position: Sales...

  • Sales Engineer

    4 weeks ago

    Nagpur, India AMEC Technology Pvt Ltd Full time

    Company Overview:Amec Mobility Pvt Ltd is a leading provider of cutting-edge technology solutions specializing in the automobile and OEM (Original Equipment Manufacturer) modules. With a commitment to innovation and excellence, we empower our clients in the automotive industry with advanced technologies and modular solutions.Position: Sales EngineerLocation:...

  • Desktop Support Executive

    4 weeks ago

    Nagpur, India Global Recruiter and Education Consultant Full time

    Description “We are seeking individuals who are passionate about technology, to provide complex support products & services of our organization.” **Responsibilities** - Address user tickets regarding hardware, software and networking - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Conduct remote...

  • Java - Architect Engineer

    3 weeks ago

    Nagpur, India Accrualify Inc Full time

    Job descriptionRoles & ResponsibilitiesResponsible for architecture and design of applications running on Java and related technologiesBe the hands-on Java developer and architect responsible for the technical design, implementation, and maintenance of new and existing features on the siteImprove and create a modern and sophisticated platform using the...

  • Design Engineer

    4 days ago

    nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact.Job Description:We are seeking a...

  • Design Engineer

    23 hours ago

    Nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact.Job Description: We are seeking a...

  • Design Engineer

    4 days ago

    Nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact.Job Description:We are seeking a...

  • Design Engineer

    4 days ago

    Nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact. Job Description:We are seeking a...

  • Design Engineer

    4 days ago

    Nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact.  Job Description: We are seeking a...

  • Design Engineer

    5 days ago

    Nagpur, India Sun Enviro Technologies Pvt. Ltd. Full time

    Sun Enviro Technologies Pvt Ltd is a leading provider of innovative and sustainable solutions for wastewater treatment, water recycle plants, and sewage treatment plant projects. We are committed to delivering high-quality, cost-effective solutions that meet the needs of our clients while minimizing environmental impact. Job Description:We are seeking a...

  • Female Back Office Support

    6 days ago

    Nagpur, India Sharp Control Equipments P Ltd., Full time

    **FEMAL BACK OFFICE SUPPORT** - Should have knowledge of GEM, Online tenders submission, Offline tenders, Preparation of related documents for tender, Preparation of Quotation & Technical Product support to Sales Executive on Field. - Well acquit Ende with Microsoft Office. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 -...

  • Customer Support Executive

    4 weeks ago

    Nagpur, India Anacon Laboratories Pvt Ltd Full time

    **Client/Customer Support Executive** - With minimum 1 year experience - Good Verbal and written communication skills required - Taking follow up from clients & Customers - Explaining about testing parameters and criteria - Resolving customer complaints brought to attention - Qualification B.Sc / M.Sc [Preferred] **Job Types**: Full-time, Regular /...