Desktop Support Executive

2 months ago


Nagpur, India Global Recruiter and Education Consultant Full time

Description
“We are seeking individuals who are passionate about technology, to provide complex support products & services of our organization.”

**Responsibilities**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals

**Qualification : Diploma / Bachelor**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹280,000.00 - ₹480,000.00 per year

Day range:

- Weekend availability

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 9511601275



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