Desktop Support Executive
2 months ago
Description
“We are seeking individuals who are passionate about technology, to provide complex support products & services of our organization.”
**Responsibilities**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
**Qualification : Diploma / Bachelor**
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹280,000.00 - ₹480,000.00 per year
Day range:
- Weekend availability
Shift:
- Day shift
**Education**:
- Bachelor's (preferred)
**Speak with the employer**
+91 9511601275
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