Ww Gtm Shared Services

7 months ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility
**Job Description**:
WW GTM Shared Services

Location
- Bangalore

Shift - India

No BE Grads

Required 2 yrs exp in OM Comms should be excellent

Np
- 15days to Immediate

**Responsibilities**:

- Work with the Partner Programs and Lifecycle operations team to ensure timely, accurate, and detailed responses to both internal/external stakeholder enquiries and escalate to management as appropriate. Process all transactions and enquiries with defined KPIs Quality, CSAT and SLAs.
- Review and Process Not For Resale, Internal Used Licenses, Support Codes and Evaluation licenses.
- Update and maintain partner information related to partner programs, trainings and certifications in PRM tool.
- Validate new Partner enrollment forms and program payments based on defined program guidelines.

Requirement:

- 3+ years of industry experience in Sales Operations. Strong MS Excel skills. Ability to learn systems quickly with little or no guidance.
- Extremely good verbal and written communication skills, analytical skills and proven attention to detail.
- Ability to maintain personable working relationships with all internal and external customers.
- Ability to initiate process improvement plans and drive for change.
- Demonstrated ability to work effectively with cross-functional teams.
- Strong work ethics and sense of responsibility. A self-starter, able to manage multiple tasks at once and the ability to work with mínimal direction. Must be highly motivated and flexible in order to work effectively in a fast-paced environment.
- Flexible to working in shifts and extended working hours per business requirements.

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