
Technical Support Help Desk
4 days ago
Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
Record all End user transactions in Remedy ticketing tool.
Responsible for maintaining SLA/KPI's for self.
Responsible for providing quality deliverables and enhancing customer satisfaction Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)Contribution to knowledge management by updating/creating the knowledge articles Adherence to security and compliance requirements Adherence to communication etiquettes Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs Contribute to and participate proactively in knowledge sharing sessions Contribute to continuous service improvement plans (CSI)Analyst under Batch Process Monitoring Should Monitoring all the in-scope process/jobs.
Notifying in case of any challenges in the process.
Preparing handover of Batch Process Monitoring report at and sharing it with the next shift members, at the end of each shift.
Notify the lead immediately in case of complaints and escalations Participate on daily basis and discuss technical/Process updates.
Acts as Incident Analyst/Service Request Analyst and responsible for the Day to day operation of the Incident Management/Service Request management process.
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Help Desk Specialist
6 days ago
Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,00,000Job Title: Technical Support Help DeskThis role is responsible for providing first-level support and resolving technical issues for end-users via various communication channels.Responsibilities:Good CommunicationTechnical skills required to resolve technical issues efficientlyResponsible for service Request fulfillment, Incident Mgmt (First level resolution)...
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IT System Technical Specialist
3 days ago
Coimbatore, Tamil Nadu, India beBeeItSupport Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview:We are seeking an experienced IT Support Specialist to fill a critical role at our organization.Main Responsibilities:Provide technical support and troubleshoot IT-related issuesManage desktop computers and maintain the IT infrastructureOffer help desk support and ensure smooth operation of IT systemsKey Qualifications:Technical support and...
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Content and Technical Writer
3 days ago
Coimbatore, Tamil Nadu, India beBeeTechnicalWriter Full time ₹ 45,00,000 - ₹ 75,00,000Job DescriptionWe are seeking an experienced Content and Technical Writer to join our team. As a key member of our writing team, you will be responsible for creating high-quality user assistance deliverables that enable users to effectively use SAP software.User Assistance Deliverables:Create user manuals, guides, tutorials, and other documentation that...
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Information Technology Support Specialist
20 hours ago
Coimbatore, Tamil Nadu, India Wider World Immigration Full time ₹ 9,00,000 per yearMin Experience:Min 2 Years and Max 12 YearsJob Location:LuxembourgSalary Range:up to 90 LPA with other BenefitsRole DescriptionThis is a full-time, on-site role for an Information Technology Support Specialist. The Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting with desktop...
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It Service Desk Engineer
4 weeks ago
Coimbatore, Tamil Nadu, India CIEL HR Full timeJD Technical Skills IT Service Desk Voice process role Associate should be well versed with typical IT Service Desk tasks including handling user issues over phone email tickets with minimum 18 months in a Voice based Service Desk role for International project Should be familiar with basic Citrix Vmware Outlook Network VPN Internet and...
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Help Desk Professional
6 days ago
Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 25,00,000 - ₹ 50,00,000Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional support experiences to our customers.In this role, you will work closely with internal teams to resolve customer issues in a timely and professional...
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Technical Support Specialist
4 days ago
Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Job Title: Technical Service RepresentativeJob Summary:The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users via multiple channels, including phone, email, and chat. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to work effectively in a...
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Technical Support Engineer
41 minutes ago
Coimbatore, Tamil Nadu, India Quantech Sealing Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiessearch for new clients who might benefit from company products or services and maximise client potential in designated regionsdevelop long-term relationships with clients, through managing and interpreting their requirementspersuade clients that a product or service best satisfies their needs in terms of quality, price and...
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Help Desk Professional
4 days ago
Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 50,00,000Seeking a skilled Customer Service Specialist to manage customer interactions and resolve issues efficiently.Key Responsibilities:Deliver exceptional customer support via multiple channels, ensuring timely responses to inquiries.Manage and process customer orders, including handling returns, exchanges, and refunds.Coordinate logistics with shipping vendors...
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Technical Support Specialist
4 days ago
Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic End User Services team. As a key member of our team, you will play a vital role in delivering world-class IT support to our domestic and international users.Your primary responsibility will be to provide face-to-face technical support for hardware,...